Senior Operations Leader - Final-Mile Delivery & Contractor Success

RAS Logistics LLC; Pittston Township (PA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Vision insurance

Job summary

RAS Logistics LLC in the United States seeks an Operations Manager to oversee day-to-day final mile delivery operations, contractor performance, and service excellence in a high-volume environment.

You will lead a team of supervisors and contractors, drive efficiency, monitor KPIs, ensure DOT compliance, and implement policy improvements while maintaining accountability and customer satisfaction.

Qualifications

• 3+ years of experience in operations or logistics management in final mile/home delivery.
• Proven ability to manage teams and contractors in a time-sensitive setting.
• Strong analytical, organizational, and leadership skills.

Responsibilities

• Lead daily delivery operations, including routing, dispatch, and driver/contractor management.
• Manage independent contractor relationships and ensure safety and service standards.
• Monitor KPIs and take corrective actions to support performance.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly.
• Collaborate with corporate to implement policies, technologies, and process improvements.
• Maintain accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and safety protocols.

Skills

Leadership

Analytical

Communication

DOT compliance

Education

Bachelor’s degree in Business/Logistics or related field

Job description

RAS Logistics LLC in the United States seeks an Operations Manager to oversee day-to-day final mile delivery operations, contractor performance, and service excellence in a high-volume environment.

You will lead a team of supervisors and contractors, drive efficiency, monitor KPIs, ensure DOT compliance, and implement policy improvements while maintaining accountability and customer satisfaction.