Delivery Operations Leader — Final Mile & Contractors

R.A.S. Logistics Inc.; Pittston (Luzerne County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RAS Logistics is hiring an Operations Manager to oversee day-to-day final mile delivery operations across a high-volume network in the United States. You will manage supervisors and contractors, optimize routing, and drive service excellence from warehouse to doorstep.

The role requires 3+ years in operations or logistics management, strong leadership, analytics, and experience with routing tools and logistics software. On-site role with DOT and safety compliance focus.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• Proven ability to manage teams, contractors, and time-sensitive logistics.
• Strong analytical, organizational, and leadership skills.
• Proficient with logistics software, route planning tools, and Microsoft Office Suite.
• Excellent communication and conflict resolution skills.
• Familiarity with DOT and safety compliance regulations.
• Must have a valid driver license.

Responsibilities

• Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Skills

Team leadership

Operations management

Route planning

Analytics

Communication

Safety compliance

Education

Bachelor’s degree in Business/Logistics/related

Tools

Logistics software

Route planning tools

MS Office

Job description

RAS Logistics is hiring an Operations Manager to oversee day-to-day final mile delivery operations across a high-volume network in the United States. You will manage supervisors and contractors, optimize routing, and drive service excellence from warehouse to doorstep.

The role requires 3+ years in operations or logistics management, strong leadership, analytics, and experience with routing tools and logistics software. On-site role with DOT and safety compliance focus.