Senior Operations Leader: Drive Strategy & People

Amazon; Dallas (TX); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon in Dallas, TX seeks a Senior Operations Manager to oversee a large-scale, fast-paced fulfillment facility. You will lead salaried and hourly staff, drive safety, productivity, and customer experience, and partner with HR, Finance, and IT to deliver results.

You will shape strategic plans (3, 6, 12 months), manage budgets, forecast labor needs, and mentor a leadership team to build bench strength while maintaining operational excellence.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Demonstrated leadership and people-management experience.
• Ability to balance strategic planning with day-to-day execution.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.

Skills

Leadership

People management

Strategic planning

Budgeting

Education

Bachelor's degree or equivalent

Job description

Amazon in Dallas, TX seeks a Senior Operations Manager to oversee a large-scale, fast-paced fulfillment facility. You will lead salaried and hourly staff, drive safety, productivity, and customer experience, and partner with HR, Finance, and IT to deliver results.

You will shape strategic plans (3, 6, 12 months), manage budgets, forecast labor needs, and mentor a leadership team to build bench strength while maintaining operational excellence.