Operations Manager

DLRdmv®; La Palma (CA); On-site; USD 92,000 - 95,000; Full time

Job summary

DLRdmv is seeking an Operations Manager to lead the Audit and Inventory Department in our California La Palma office. The role requires a strong background in dealership title and registration operations, DMV processes, BPA transactions, and team leadership.

You will mentor auditors and inventory specialists, oversee daily operations, ensure accurate records, implement process improvements, and maintain compliance with security and safety policies. Hours: 8:00am–5:00pm, Monday–Friday.

Qualifications

• High School degree or equivalent.
• Minimum of 8 years of managerial and dealership/title clerk experience.
• Experience using FLSP (BPA) software.
• Comprehensive knowledge of CA DMV forms and CA DMV registration policies.
• Ability to review vehicle records (KSR) and BPA transactions.
• Attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Conflict resolution and teamwork abilities.
• Must be able to lift 30 lbs and stay in a stationary position.
• Working hours: 8:00am–5:00pm, Monday–Friday.

Responsibilities

• Oversee daily operations of audit and inventory.
• Oversee daily in-house BPA processing.
• Supervise Audit and Inventory employees.
• Mentor and train Audit Specialist I–Lead.
• Mentor and train Inventory Specialist I–Lead.
• Provide support for the Director of Internal Operations.
• Maintain up-to-date record keeping.
• Maintain a safe and hazard free working environment.
• Maintain the security of PII.

Skills

People management

Written communication

Verbal communication

Conflict resolution

General computer skills

Lifting 30lbs+

Stationary work 90% of time

Education

High School diploma or equivalent

Tools

FLSP BPA software

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

About The Role

The Operations Manager is responsible for leading the day-to-day operations of the Audit and Inventory Department. This position requires a strong background in dealership title and registration operations, California DMV registration and inventory policies, BPA transactions, and team management.

What You'll Do

• Oversee daily operations of audit and inventory.
• Oversee daily in-house BPA processing.
• Supervise Audit and Inventory employees.
• Mentor and train Audit Specialist I, II, III, Lead.
• Mentor and train Inventory Specialist I, II, III, Lead.
• Provide support for the Director of Internal Operations.
• Provide support for Audit and Inventory employees.
• Manage multiple priorities in a deadline-driven environment.
• Effective internal/external communications.
• Maintain up to date record keeping.
• Maintain a safe and hazard free working environment.
• Maintain the security of PII.

Qualifications

• High School degree or equivalent.
• Minimum of 8 years of manager and dealership/title clerk experience to include but not limited to:
• Effective people management skills.
• Dealership title clerk experience.
• Experience using FLSP (BPA) software.
• Comprehensive knowledge of:
• CA DMV forms
• CA DMV registration policies for all transaction types
• Reviewing and understanding a vehicle record (KSR)
• Reviewing and troubleshooting all BPA transaction types.
• BPA non-critical and critical errors.
• BPA processing for all transaction types
• New Vehicle
• Used Vehicle (CA & Non-Resident)
• Transfer Legal Owner
• Renewals
• Duplicate Title
• Duplicate Title for Auction
• Attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Conflict resolution skills.
• General computer skills.
• Must be able to remain in a stationary position 90% of the time.
• Must be able to lift 30lbs or more.
• Working hours are 8:00am - 5:00pm, Monday - Friday

Training Requirements

Complete DLRacadamy BPA certification I, II, III.

The Pay Range For This Role Is

92,000 - 95,000 USD per year (California La Palma Office)