Senior Operations Leader

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking a Director of Agency Operations to build the operational foundation supporting growth. You will work with department leaders and executive leadership to improve performance, accountability, and efficiency.

The role focuses on overseeing daily operations, leading managers, establishing KPIs, leveraging data, and driving process improvements across the agency. A strategic and collaborative leader is essential.

Qualifications

• 5+ years of P&C insurance experience.
• Experience in an independent insurance agency or brokerage.
• 3+ years of leadership, preferably managing managers or multiple departments.
• Strong understanding of agency operations and workflows.
• Experience using KPIs, scorecards, and reporting to manage performance.
• Proven ability to improve processes and develop leaders.
• Strong communication, problem-solving, and decision-making skills.
• Ability to hold people accountable and lead change.

Responsibilities

• Oversee day-to-day agency operations.
• Lead and develop managers and team leads.
• Establish performance standards, KPIs, and scorecards.
• Use reporting and data to identify problems and opportunities.
• Improve processes, workflows, SOPs, training, and quality assurance.
• Partner with HR on hiring, onboarding, and performance management.
• Partner with our Systems Director to improve technology, automation, and workflows.
• Lead agency-wide operational initiatives.
• Develop solutions to operational issues before they reach executive leadership.
• Help establish the systems, structure, and accountability needed for continued growth.

Skills

P&C insurance

Leadership

KPIs & reporting

Process improvement

Communication

Problem solving

Decision making

Accountability & change

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Parental leave

Florida Best Quote Insurance Agency | Largo, FL | Full-Time

Florida Best Quote Insurance Agency is growing, and we’re looking for an experienced operations leader to help build the structure needed to support that growth.

The Director of Agency Operations will work closely with department leaders, HR, Systems, and executive leadership to improve performance, strengthen accountability, and make the agency more efficient.

What You’ll Do

• Oversee day-to-day agency operations
• Lead and develop managers and team leads
• Establish performance standards, KPIs, and scorecards
• Use reporting and data to identify problems and opportunities
• Improve processes, workflows, SOPs, training, and quality assurance
• Partner with HR on hiring, onboarding, and performance management
• Partner with our Systems Director to improve technology, automation, and workflows
• Lead agency-wide operational initiatives
• Develop solutions to operational issues before they reach executive leadership
• Help establish the systems, structure, and accountability needed for continued growth

What We’re Looking For

• 5+ years of P&C insurance experience
• Significant experience in an independent insurance agency or brokerage
• 3+ years of leadership experience, preferably managing managers or multiple departments
• Strong understanding of agency operations and workflows
• Experience using KPIs, scorecards, and reporting to manage performance
• Proven ability to improve processes and develop leaders
• Strong communication, problem-solving, and decision-making skills
• Ability to hold people accountable and lead change

Florida P&C experience is preferred.

Compensation

$80,000-$100,000 plus performance-based annual bonus.

If you’re ready to help build the operational foundation for a growing insurance agency, we’d love to hear from you.