Operations Manager - State Farm Agent Team Member

Mattmedley; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Flexible schedule

Bonus based on performance

Opportunity for advancement

Training & development

Competitive salary

Job summary

Mattmedley is seeking an Operations Manager to lead an insurance agency, developing people, improving processes, and supporting growth. This hands-on leadership role emphasizes driving customer satisfaction, operational efficiency, and cross-functional collaboration with the agent.

The successful candidate will onboard and coach staff, manage key workflows, and ensure performance metrics guide decision-making while exploring opportunities in financial services licensing and growth initiatives.

Qualifications

• Experience in insurance or financial services management.
• Ability to develop people and improve processes.
• Strong communication and relationship-building skills.

Responsibilities

• Coordinate workflows including claims follow-up, onboarding, retention, and customer experience.
• Onboard new hires, coach/train, reinforce best practices, and help continuous improvement.
• Keep goals and metrics visible, monitor progress, and drive team accountability.
• Track marketing ROI and opportunities for agency marketing spend, solicit referrals, and represent the agency in the community.
• Lead by example with work ethic, attitude, accountability, and resilience to foster a grow-focused environment.
• Master the insurance review process and provide white-glove service to key customer relationships.
• Contribute to financial services goals, including pursuing licensing related to retirement planning and identifying prospective customers.

Skills

Leadership

Team coaching

Process improvement

Organizational skills

Communication

Performance metrics

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Position Overview:

Are you a natural leader who enjoys developing people, improving processes, and helping a business grow? We are looking for an Operations Manager to serve as a key leader within our insurance agency.

This is a hands‑on leadership position for someone who can see the big picture while still paying attention to the details that keep an office running successfully. You’ll help strengthen our processes, develop our team, improve the customer experience, support agency growth, and work closely with the agent to keep goals and priorities moving forward.

What You'll Do:

• Coordinate key workflows including claims follow‑up, new customer onboarding, retention efforts, and other processes that create a consistent customer experience.
• Help onboard new hires, provide ongoing coaching and training, practice word tracks, reinforce best practices, and help team members continuously improve.
• Keep agency goals and performance metrics visible, monitor progress, and help ensure every team member is contributing to the success of the agency.
• Track marketing ROI, identify effective opportunities for agency marketing dollars, represent the agency in the community, and help generate Google reviews and customer referrals.
• Lead by example through work ethic, attitude, accountability, and resilience while helping create an environment where people enjoy working and have opportunities to grow.
• Master the agency's insurance review process, identify appropriate solutions for existing customers, and provide white‑glove service to key customer relationships.
• Contribute to agency financial services goals, including a target of at least 20 financial services policies annually, while pursuing additional licensing related to retirement planning and helping identify prospective customers.

What We're Looking For:

• Strong leadership skills with the ability to coach, motivate, and hold others accountable
• Highly organized and comfortable managing multiple priorities, processes, and projects
• Excellent communication and relationship‑building skills
• A proactive, solutions‑oriented mindset with strong follow‑through
• Comfortable working with performance metrics, goals, and marketing ROI
• Ability to lead by example with a positive attitude, resilience, and strong work ethic
• Insurance, financial services, management, or team leadership experience is preferred
• Willingness to obtain and maintain applicable insurance and financial services licenses

Why This Role?

This isn't simply a position that keeps the office organized. The Operations Manager will have a meaningful impact on nearly every part of the business - team development and culture to customer retention, marketing, sales, and long‑term agency growth.

We're looking for someone who wants to take ownership, become a trusted partner to the agent, and help build an agency where both customers and team members have an exceptional experience.