Senior Operations Lead - Training & Process Improvement

Habitat For Humanity Of Durham; United States; Remote; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking an Operations Work Lead Sr in the AMG Operations group, based in Cleveland, OH. The role trains and delegates work, tackles complex transactions, leads projects, and drives system enhancements, with occasional home-based work subject to approval.

The position requires in-person weekly meetings in Cleveland and may require in-office participation based on business needs; no visa sponsorship is provided.

Qualifications

• Bachelor's degree required; no specific years specified.
• Experience in operations leadership and training.
• Familiarity with risk and compliance processes.

Responsibilities

• Oversees operations workflow and assists team with executing complex transactions.
• Monitors and coordinates operations workflow and resolves escalated issues.
• Coaches team members and leads huddles and improvement sessions.
• Provides consultation to internal and external customers and updates SOPs.
• Reviews transactions for completeness and accuracy and supports risk mitigation.

Skills

Accountability

Compliance

People Management

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation

SOP

Education

Bachelors

Job description

PNC is seeking an Operations Work Lead Sr in the AMG Operations group, based in Cleveland, OH. The role trains and delegates work, tackles complex transactions, leads projects, and drives system enhancements, with occasional home-based work subject to approval.

The position requires in-person weekly meetings in Cleveland and may require in-office participation based on business needs; no visa sponsorship is provided.