Senior Operations Lead: Guest Experience & Playbooks

Sphere Entertainment Group, LLC; Las Vegas (NV); On-site; USD 125,000 - 180,000; Full time

Job summary

Sphere Entertainment Co. in Las Vegas is hiring a Senior Manager, Business Operations to support the Venue Operations team across ingress, food & beverage, merchandise and guest services.

You will design cross-functional workflows, build playbooks, and develop real-time dashboards to monitor KPIs. A strong track record in business operations, client/vendor management, and data-driven decision making is required.

Qualifications

• 5-7 years of experience in Business Operations.
• Demonstrated client relationship management and vendor management skills.
• Professional services and/or business operations experience preferred.
• High degree of expertise in quantitative and qualitative business data analysis and reporting.
• Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought.
• Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects.
• Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization.
• Ability to work with a high degree of independence.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.

Responsibilities

• Design, implement, and continuously improve cross-functional workflows
• Build and maintain operational playbooks, SOPs, and documentation for recurringVenue Operations processes
• Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results
• Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback
• Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed
• Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Business Operations

Vendor management

Client relationship management

Data analysis and reporting

Cross-functional collaboration

Job description

Sphere Entertainment Co. in Las Vegas is hiring a Senior Manager, Business Operations to support the Venue Operations team across ingress, food & beverage, merchandise and guest services.

You will design cross-functional workflows, build playbooks, and develop real-time dashboards to monitor KPIs. A strong track record in business operations, client/vendor management, and data-driven decision making is required.