Senior Operations Lead - Client Success & Strategy (Onsite)

Blueprint Technologies; Bellevue (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Blueprint Technologies seeks an Assistant Director of Operations to partner with the Director of Operations in a customer support center, overseeing processes and staff to ensure operational efficiency and client satisfaction.

The ideal candidate will have strong leadership, excellent communication, and the ability to apply data analysis to strategic objectives to drive improvements across departments. This onsite role is based in Bellevue, WA.

Qualifications

• 4–6 years of progressive leadership experience in operations or service delivery.
• Experience in a customer support center preferred.
• Strong leadership and accountability for quality targets.
• Experience managing multiple departments and cross‑functional teams.
• Knowledge of gaming industry trends, major events, and news is preferred.

Responsibilities

• Assist the Director of Operations in developing and implementing plans and policies to meet goals.
• Partner with managers to oversee daily operations, workflows, and deliverables.
• Support client initiatives and ensure cross‑team alignment to drive satisfaction.
• Oversee staff performance and coach to meet performance and quality standards.
• Utilize data and analytics to inform decision making and process improvements.
• Engage leadership to identify opportunities and drive improvements within Blueprint and with clients.
• Monitor budgets, costs, and resource allocation.
• Perform other duties as assigned.

Skills

Leadership

Team coaching

Strategic thinking

Data analysis

Communication

Staff development

Customer service

Process improvement

Job description

Blueprint Technologies seeks an Assistant Director of Operations to partner with the Director of Operations in a customer support center, overseeing processes and staff to ensure operational efficiency and client satisfaction.

The ideal candidate will have strong leadership, excellent communication, and the ability to apply data analysis to strategic objectives to drive improvements across departments. This onsite role is based in Bellevue, WA.