Onsite Operations Assistant Director - Customer Experience

External Only | Blueprint Technologies; Bellevue (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

Blueprint Technologies in Bellevue, Washington, is seeking an Assistant Director of Operations to help lead a customer support center environment. You’ll work with the Director of Operations to oversee daily activities, improve processes, and drive performance and client satisfaction.

Ideal candidates have 4–6 years of leadership experience in operations, strong business acumen, and the ability to translate strategy into actionable plans.

Qualifications

• Four to six years of progressively responsible leadership experience in operations, service delivery, or a fast-paced environment.
• Proven experience managing people, developing leaders, and improving team performance.
• Experience overseeing daily operations, workflows, service delivery, and performance expectations.

Responsibilities

• Develop and implement operational plans and policies.
• Oversee daily operations, staffing, workflows, and performance.
• Support client initiatives and maintain cross-team alignment.
• Coach staff and ensure accountability for performance.
• Use data analytics to drive improvements and solve problems.
• Translate business strategy into practical day-to-day execution.
• Identify trends, risks, and opportunities for improvements.

Skills

Leadership experience

People management

Operational leadership

Data-driven decision making

Strategic planning

Job description

Blueprint Technologies in Bellevue, Washington, is seeking an Assistant Director of Operations to help lead a customer support center environment. You’ll work with the Director of Operations to oversee daily activities, improve processes, and drive performance and client satisfaction.

Ideal candidates have 4–6 years of leadership experience in operations, strong business acumen, and the ability to translate strategy into actionable plans.