Assistant Director Operations

Blueprint Technologies

Bellevue (WA)

On-site

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Blueprint Technologies seeks an Assistant Director of Operations to partner with the Director of Operations in a customer support center, overseeing processes and staff to ensure operational efficiency and client satisfaction.

The ideal candidate will have strong leadership, excellent communication, and the ability to apply data analysis to strategic objectives to drive improvements across departments. This onsite role is based in Bellevue, WA.

Qualifications

4–6 years of progressive leadership experience in operations or service delivery.
Experience in a customer support center preferred.
Strong leadership and accountability for quality targets.
Experience managing multiple departments and cross‑functional teams.
Knowledge of gaming industry trends, major events, and news is preferred.

Responsibilities

Assist the Director of Operations in developing and implementing plans and policies to meet goals.
Partner with managers to oversee daily operations, workflows, and deliverables.
Support client initiatives and ensure cross‑team alignment to drive satisfaction.
Oversee staff performance and coach to meet performance and quality standards.
Utilize data and analytics to inform decision making and process improvements.
Engage leadership to identify opportunities and drive improvements within Blueprint and with clients.
Monitor budgets, costs, and resource allocation.
Perform other duties as assigned.

Skills

Leadership

Team coaching

Strategic thinking

Data analysis

Communication

Staff development

Customer service

Process improvement

Job description

About Us

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

Why Blueprint?

We are innovators, motivators, and thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental, and vision coverage, paid time off, and a 401(k).

Assistant Director of Operations (ADO)

Blueprint is looking for an Assistant Director of Operations to join our team. The ADO will work in close partnership with the Director of Operations in a customer support center environment, overseeing and improving organizational processes while ensuring smooth operations. This role supports the Director of Operations in managing daily business activities, overseeing staff, ensuring operational efficiency across departments, and providing support in achieving strategic objectives. The ADO is a skilled leader who will maintain daily operations and team performance to deliver excellent customer service and ensure client satisfaction. The role requires strong collaboration among all layers of leadership and cross‑functional teams. The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to apply data analysis skills to strategic objectives to identify and drive improvements.

Duties/Responsibilities

Assist the Director of Operations in developing and implementing operational plans and policies to meet company goals and drive continuous improvement.
Partner with managers in managing daily operations, workflows, and deliverables.
Support the Director of Operations with client initiatives, participate in client meetings, and ensure alignment across teams to drive client satisfaction and achieve strategic objectives.
Oversee staff performance and partner with managers to provide coaching and guidance to ensure performance and quality standards are met or exceeded and to implement operational processes and procedures effectively.
Utilize data and analytics to inform decision making in operational problem solving and process improvement.
Encourage engagement growth through project delivery successes, strategic differentiation, and initiative‑taking partnership with leadership to identify and capitalize on opportunities within Blueprint and with the client.
Actively and consistently support all efforts on engagement initiatives and customer and employee experience.
Monitor budgets, operational costs, and resource allocation.
Other duties and projects as assigned.

Qualifications

4-6 years of progressive leadership experience in an operations or service delivery role in a fast‑paced, evolving environment; customer support center experience preferred.
Proven leadership experience in supervisory roles in operations and experience successfully managing others and maximizing team performance.
Demonstrates a prominent level of service excellence and consistently meets performance expectations.
Demonstrates senior‑level client expectation management across active client work, minimizing delivery‑centric escalations to both leadership and the client.
Strong business acumen and previous accountability for quality targets.
Knowledge of gaming industry trends, major events, and news is preferred.

Skills/Abilities

Ability to translate business strategy into tactical day‑to‑day delivery.
Strong leadership and organizational skills to guide teams and oversee multiple departments.
Strategic thinking and problem‑solving skills for operational efficiency and process improvement.
Strong communication and interpersonal skills for staff management and stakeholder engagement.
Ability to leverage Blueprint tools, standards, and processes effectively to meet business needs.
Ability to motivate employees within a team environment and assess performance metrics to achieve high standards of performance.
Ability to effectively lead by example, coach and mentor a diverse team.
Effective decision‑making and critical‑thinking skills.
Strong customer service skills and attention to detail.
Ability to work as part of a team and independently.

Essential Functions

Availability

This role is fully onsite to engage directly with team members on varying schedules and may include occasional weekend coverage.
Specific work shifts may be subject to change based on business needs.
Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

Physical Requirements

Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
Ability to sit at a workstation for extended periods, engaging with content on a monitor.
Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration

Effective communication skills, both verbal and written, for interactions with co‑workers, professionals, the public, customers, and clients.
Openness to receiving constructive feedback and maintaining courtesy in interactions.
Conducting presentations and/or public speaking.

Independent Judgment and Time Management

Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.

Accessibility Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographically based ranges for Washington state: $90,000k- $110,000k USD/salary. The final salary/wage and job title for this opening will be determined based on the selected candidate’s qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

Benefits