E-commerce Operations Manager - Welkom

Placements24; Willows (CA); Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Growth opportunities

Customer satisfaction focus

Job summary

Placements24, a dynamic e-commerce company, is seeking an experienced E-commerce Operations Manager in Welkom, Free State. The role focuses on optimizing online business operations, from inventory management to order fulfillment and logistics, with a hands-on, strategic approach.

The successful candidate will lead a growing operations team, develop SOPs, monitor KPIs, and collaborate with marketing, sales, and IT to align operational objectives with business goals.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
• Minimum 5 years in e-commerce operations or a similar management role.
• Proven inventory, fulfillment, and logistics experience.
• Strong knowledge of e-commerce platforms and CRM systems.
• Excellent leadership, communication, and people-management skills.
• Data analysis and reporting capability to drive decisions.
• Experience implementing process improvements and managing change.
• Experience working in Welkom, Free State or similar environment.

Responsibilities

• Oversee daily e-commerce operations for efficiency and accuracy.
• Manage inventory levels, forecasting, and supplier coordination.
• Supervise order fulfillment, shipping, and returns to ensure timely delivery.
• Develop and implement SOPs to boost operational efficiency.
• Coach and mentor the operations team and drive high performance.
• Monitor KPIs related to operations, logistics, and customer service.
• Collaborate with Marketing, Sales, and IT to align operational strategies.
• Identify cost-reduction opportunities and improve customer satisfaction.
• Ensure compliance with applicable regulations and industry standards.

Skills

Leadership

Communication

Data analysis

Forecasting

Process improvement

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

E-commerce platforms

Job description

About the Role

Our client, a thriving e-commerce enterprise located in Welkom, Free State, is actively seeking an experienced E-commerce Operations Manager to oversee and optimize their online business operations. This role is crucial for ensuring the seamless execution of all e-commerce activities, from inventory management and order fulfillment to customer service and logistics. The successful candidate will be a highly organized and efficient individual with a deep understanding of supply chain management, online retail best practices, and process improvement. You will play a key role in streamlining operations, enhancing customer satisfaction, and driving profitability. This position requires a strategic mindset coupled with hands-on operational expertise, making it an excellent opportunity for a seasoned professional looking to make a significant impact within a reputable organization in Welkom. The hybrid nature of this role allows for flexibility while maintaining essential on-site collaboration.

Key Responsibilities

• Oversee daily e-commerce operations, ensuring efficiency and accuracy in all processes.
• Manage inventory levels, forecasting demand, and coordinating with suppliers to maintain optimal stock.
• Supervise order fulfillment, shipping, and returns processes, aiming for timely and accurate deliveries.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
• Manage and mentor the operations team, fostering a culture of high performance and continuous improvement.
• Monitor key performance indicators (KPIs) related to operations, logistics, and customer service.
• Collaborate with marketing, sales, and IT departments to ensure alignment of operational strategies with business goals.
• Identify and implement process improvements to reduce costs and increase customer satisfaction.
• Ensure compliance with all relevant regulations and industry standards.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 5 years of experience in e-commerce operations or a similar management role.
• Proven experience in inventory management, order fulfillment, and logistics.
• Strong understanding of e-commerce platforms and CRM systems.
• Excellent leadership, team management, and communication skills.
• Proficiency in data analysis and reporting, with the ability to use insights to drive decisions.
• Demonstrated ability to implement process improvements and manage change effectively.
• Experience working in Welkom, Free State or a similar operational environment.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary package commensurate with experience.
• Hybrid work model offering a balance between remote flexibility and in-office collaboration.
• Opportunity to lead operations for a growing e-commerce business.
• Professional development and career advancement prospects.
• Supportive work environment within the Free State.
• Contribution to a company focused on customer satisfaction and operational excellence.