Senior Operations Consultant

Bank of America; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking a change management professional in Plano, TX to manage cross-functional change initiatives and provide analytical support throughout the lifecycle. Responsibilities include delivering project deliverables, maintaining documentation, and preparing leadership-ready reports.

The role requires strong collaboration, problem solving, and communication skills, with 1–3 years of project/change experience. In-office role with 40 hours per week.

Qualifications

• Basic knowledge of Microsoft 365 products.
• Strong collaboration and communication.
• Analytical and critical thinking required.
• Excellent problem solving and attention to detail.

Responsibilities

• Provide analytical support for change initiatives through regular prescribed routines.
• Contribute to design, development and timely completion of project deliverables.
• Coordinate with the business to support defined project tasks, track deliverables and statuses; maintain documentation and prepare decks.
• Prepare reports and presentations for leadership; identify gaps, track progress, ensure quality and governance compliance.
• Support planning, risk identification and issue resolution through the change lifecycle.
• Foster partnerships to provide guidance to internal teams and perform risk management to minimize risks.

Skills

Microsoft 365

Collaboration

Presentation skills

Written & oral comms

Critical thinking

Analytical thinking

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Responsible for managing cross‑functional and/or inter‑departmental change for Line of Business products, processes, functions, and employee readiness. Provides analytical support for change initiatives through regular prescribed routines. Responsible for contributions to the design, development and completion of deliverables and documentation. Oversees change initiatives, using appropriate tools to drive completion, and serving as a secondary point of contact to department leads. Typically 1- 3 years of project or change management experience.

Responsibilities

• Provide analytical support for change initiatives through regular prescribed routines.
• Make contributions to the design, development and timely completion of project deliverables.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses Maintain documentation, prepare meeting decks, document minutes, track action items, and frame the benefits of a project in terms that are meaningful to the audience.
• Prepare reports and presentations for leadership Identify gaps, track progress, ensure quality standards, and support adherence to enterprise change management standards and governance frameworks.
• Support planning, risk identification and issue resolution throughout the change lifecycle.
• Supports partnerships to create impact and provide direction and guidance to internal teams Performs risk management activities to minimize risks

Required Skills

• Basic knowledge of Microsoft 365 products
• Collaboration
• Presentation Skills
• Written and Oral Communications
• Critical Thinking
• Analytical Thinking
• Problem Solving
• Attention to Detail
• Decision Making
• Risk Management
• Adaptability

Desired Knowledge of the appraisal industry

Project management experience

Skills

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift

1st shift (United States of America)

Hours Per Week

40

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

About Bank of America

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency