Sr. Operations Analyst

Bank of America; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America is seeking a detail‑oriented analyst to resolve day‑to‑day issues within a business unit. You will research, create reports, and develop procedures while driving continuous improvement. Responsibilities include implementing products and services, analyzing data for trends, and communicating findings with stakeholders.

The role requires banking experience, especially in wire transfers, and the ability to work in a collaborative, in‑office environment with a 40‑hour work week.

Qualifications

• Minimum of 1 year of banking experience.
• Experience with processing wire transfers.

Responsibilities

• Leads implementation for products, services, and operational solutions.
• Manages the design, documentation, implementation, and monitoring of new products and services.
• Consults on procedural, technical, and operational changes.
• Advances business products knowledge within operations environment.
• Fosters relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Presents reporting on key performance and implementation status.

Skills

Attention to Detail

Written Communications

Adaptability

Business Acumen

Continuous Improvement

Critical Thinking

Process Mapping

Change Management

Data Management

Reporting

Research

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description: This job is responsible for analyzing the day‑to‑day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non‑routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Minimum Requirements

• Minimum of 1 year of banking experience
• Experience with processing wire transfers

Skills

• Attention to Detail
• Monitoring, Surveillance, and Testing Policies, Procedures, and Guidelines
• Management Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift & Hours

• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency