Senior Operations Consultant

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a detail-oriented professional in Jacksonville to lead operations improvement projects. You will analyze existing processes, coordinate cross-functional teams, and drive implementable solutions that deliver measurable business impact.

The role emphasizes risk management, stakeholder communication, and documentation, with a 40-hour work week in a traditional office setting. This is a full-time position focused on operational excellence.

Qualifications

• Minimum of 3 years of relevant operations, process improvement, or business support experience.
• Experience leading projects and coordinating cross-functional teams.
• Proficient with MS Office - Excel; strong data-driven decision making.

Responsibilities

• Analyze current processes and workflows to identify pain points and opportunities for improvement.
• Lead project tasks, track deliverables, and measure progress against success metrics.
• Establish relationships with client stakeholders and provide guidance to internal teams.
• Support risk management activities and maintain project documentation.

Skills

Process improvement

Operations management

Data analysis

Risk management

Stakeholder communication

Project coordination

Commercial lending experience

Tools

MS Office - Excel

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Overview

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities

Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams Establishes and maintains relationships with relevant client stakeholders to communicate updates and elevate issues Performs risk management activities to minimize project risks Assists with creating and maintaining comprehensive project documentation Leverages business knowledge to identify opportunities for improvement and supports change execution Minimum Requirements: Minimum of 3 years of relevant operations, process improvement, or business support experience Experience leading projects Proficient with MS Office - Excel Operational risk / controls Process optimization Business operations or support functions Data driven- sorting and compiling Desired Skills: Legal documentation review experience Commercial lending experience Skills: Customer and Client Focus Decision Making Problem Solving Risk Management Adaptability Attention to Detail Collaboration Issue Management Analytical Thinking Oral Communications Presentation Skills

Shift

1st shift (United States of America)

Hours Per Week

40

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Company Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency