Business Support Manager II

Bank of America; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive benefits

In-office culture

Job summary

Bank of America in Jacksonville is seeking an experienced administrative leader to optimize operations and support executive teams in a fast-paced environment. You will help drive strategic initiatives with cross-functional collaboration and a strong emphasis on accuracy and accountability.

The role prioritizes process improvements, budget oversight, and effective stakeholder communication to ensure timely delivery of business initiatives and adherence to banking policies and procedures.

Qualifications

• Experience in business operations and administrative management.
• Proven budgeting, financial analysis and expense management skills.
• Strong analytical and problem-solving capabilities.
• Experience with process improvement and workflow optimization.
• Project coordination and organizational abilities.
• Executive communication and stakeholder management.
• Ability to manage multiple priorities and deliver results.
• Knowledge of banking policies, programs and procedures.
• Data-driven decision-making capabilities.

Responsibilities

• Execute leader priorities with operational rigor and ensure compliance and timely escalations.
• Coordinate leadership routines, meetings and events with established standards.
• Develop and deliver accurate, timely communications for stakeholders.
• Lead employee engagement initiatives, recognition programs and surveys with basic reporting.
• Proactively identify issues and risks, analyze information and implement practical solutions while adapting to changing priorities.

Skills

Operations management

Budgeting

Analytical skills

Process improvement

Coordination

Executive communication

Multitasking

Banking policies

Data-driven decisions

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Core Role Expectations Strategic Support & Organizational Effectiveness:

Executes leader priorities with operational rigor, translating direction into actions and deliverables. Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues.

Meeting & Event Coordination:

Coordinates leadership routines, meetings, and events using established standards and templates. Ensures agendas, materials, logistics, action items, and follow‑up communications are completed accurately and on time.

Communications:

Develops and delivers accurate, timely communications through appropriate channels. Coordinates stakeholder input and approvals, and produces clear, audience‑appropriate summaries and materials.

Employee Engagement:

Leads development and execution of engagement plans, recognition programs, surveys, and related activities. Tracks participation, coordinates logistics, and provides basic reporting and summaries.

Execution, Problem Solving & Adaptability:

Takes ownership of assigned responsibilities, delivering high‑quality work accurately, timely, and in alignment with established priorities, processes, and standards. Demonstrates strong problem‑solving skills by identifying issues, risks, and process gaps; analyzing relevant information; applying sound judgment; and implementing practical solutions within established guidelines. Proactively addresses obstacles, anticipates potential challenges, and escalates complex issues appropriately while partnering with stakeholders to drive timely resolution and improve business outcomes. Adapts effectively to changing priorities and business needs, adjusting plans as needed while maintaining quality, responsiveness, and focus on organizational objectives.

Required Skills:

• Business operations and administrative management experience
• Budgeting, financial analysis, and expense management
• Strong analytical and problem‑solving skills
• Process improvement and workflow optimization experience
• Project coordination and organizational skills
• Executive communication and stakeholder management
• Ability to manage multiple priorities and deliver results
• Knowledge of banking policies, programs, and procedures
• Data‑driven decision‑making capabilities

Desired Skills:

• Experience supporting senior executives or large organizations
• Continuous improvement mindset
• Strong relationship‑building and influencing skills
• Cross‑functional collaboration experience
• Ability to lead in a complex, fast‑paced environment
• Commitment to fostering an inclusive workplace
• Experience supporting geographically dispersed teams

Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency