Sr Operations Team Lead

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking an experienced Operations Manager to oversee the Balancing and Reconciliation team, ensuring timely resolution of transaction differences and adherence to regulatory requirements.

You will lead a team, oversee controls, and drive process improvements while collaborating across product lines. This in-office role requires strong Excel skills and a focus on risk management.

Qualifications

• Minimum of 3 years of experience in operations, finance, accounting, or a related environment.
• Minimum of 1 year of experience leading, coaching, or developing team members to achieve service, quality, or business objectives
• Experience managing operational workflows, prioritizing work, and meeting service level expectations in a high-volume environment
• Experience researching complex operational or financial issues, finding root causes, and guiding issues through resolution
• Experience identifying and mitigating operational risks while ensuring adherence to established policies, procedures, and controls
• Experience using operational data, reporting, or metrics to monitor performance, identify trends, and improve business results
• Advanced experience using Microsoft Excel, including formulas, pivot tables, and data analysis techniques, to manage reporting, identify trends, and support operational decision-making

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by reviewing reconciliation activity, confirming balances, and providing required data for regulatory reporting
• Manages team workload and provides oversight and direction to team by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit by overseeing reconciliations, control reporting, secure record retention, and balance verification activities
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities by analyzing reconciliation trends, exception activity, and reporting results to improve accuracy and operational effectiveness

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Numerical Reasoning Required

Education

Business/Finance/Operations education or certs

Tools

Microsoft Excel

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Description: After receiving a request to resolve a transaction difference, the Balancing and Reconciliation team resolves a wide variety of transaction differences found in settled ledger or bank account activity in Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. This requires extensive research into transaction history, multiple accounts, ledger activity etc. to understand the root cause of the difference and working with partners on a resolution.

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by reviewing reconciliation activity, confirming balances, and providing required data for regulatory reporting
• Manages team workload and provides oversight and direction to team by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit by overseeing reconciliations, control reporting, secure record retention, and balance verification activities
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities by analyzing reconciliation trends, exception activity, and reporting results to improve accuracy and operational effectiveness

Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service ManagementRelationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management
• Numerical Reasoning Required

Required Qualifications

• Minimum of 3 years of experience in operations, finance, accounting, or a related environment
• Minimum of 1 year of experience leading, coaching, or developing team members to achieve service, quality, or business objectives
• Experience managing operational workflows, prioritizing work, and meeting service level expectations in a high-volume environment
• Experience researching complex operational or financial issues, finding root causes, and guiding issues through resolution
• Experience identifying and mitigating operational risks while ensuring adherence to established policies, procedures, and controls
• Experience using operational data, reporting, or metrics to monitor performance, identify trends, and improve business results
• Advanced experience using Microsoft Excel, including formulas, pivot tables, and data analysis techniques, to manage reporting, identify trends, and support operational decision-making

Desired Qualifications

• Experience with balancing, reconciliation, ledger activity, transaction research, or financial recordkeeping
• Knowledge of brokerage, banking, retirement, mutual fund, money market, or alternative investment products
• Experience supporting regulatory reporting, control reporting, audit requests, or financial record-retention requirements
• Education, training, or certification in business, finance, accounting, operations, risk management, or a related field

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency