Operations Consultant

Bank of America; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking an Operations Consultant in Plano to resolve complex problems and lead QA for Syndicated and Corporate Lending Fulfillment. You will advise on design, development, and implementation of processes and tools in an operations environment, coordinating across multiple teams.

The role emphasizes loan knowledge, QA rigor, data analysis, and clear communication to drive improvements while maintaining compliance and efficiency.

Qualifications

• Knowledge of loan structure, loan agreements and credit regulations.
• Knowledge of loan accounting and reconciliations.
• Ability to interpret credit agreements and supporting loan documents.

Responsibilities

• Accurately interpret loan agreements and related documents.
• Verify details within the loan agreements and supporting document are accurately reflected in the system of record.
• Communicate errors identified to responsible business partners and track to resolution.
• Identify and escalate material or thematic processing issues to LOB management and stakeholders.
• Continuously assess QA routines to identify opportunities for improvement.
• Analyze QA data to monitor the effectiveness of controls and suggest enhancements.
• Prepare and publish reporting for LOB managers and stakeholders.
• Assist in driving root cause analysis for issues as required.

Skills

Loan Knowledge

QA Analysis

Root Cause

Problem Solving

Attention to Detail

Collaboration

Oral Communication

Presentation Skills

Analytical Thinking

Decision Making

Risk Management

Adaptability

Issue Management

Tools

Loan IQ

Excel

PowerPoint

Word

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities: Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment Advises on projects and directs activities of a team related to special initiatives Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control Identifies and recommends responsibilities and accountabilities for key programs/projects

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Description

The Operations Consultant is responsible for performing and ensuring the effectiveness of quality assurance reviews for Syndicated and Corporate Lending Fulfillment teams.

Responsibilities

• Accurately interpret loan agreements and related documents.
• Verify details within the loan agreements and supporting document are accurately and completely reflected on the system of record.
• Communicate errors identified to responsible business partners and track to resolution.
• Identify and escalation of any material or thematic processing issues to LOB management and stakeholders in a timely manner.
• Continuously assess quality assurance routines to identify and implement opportunities for improvement.
• Analyze QA data to monitor effectiveness of existing controls and make recommendations on necessary process, control, or system enhancements.
• Prepare and manage the publication of reporting for LOB managers and stakeholders to track errors, issues, and remediation activities.
• Assist in driving complex root cause analysis for issues or errors as required.

Required Qualifications

• Knowledge of loan structure, loan agreements and credit regulations.
• Knowledge of loan accounting and reconciliations.
• Ability to accurately interpret credit agreements and supporting loan documents.
• Proficiency in the use of core Microsoft Office applications including Excel, PowerPoint, and Word.
• Ability to analyze QA results to identify gaps in processes or controls.
• Working knowledge of the Loan IQ application.
• Ability to identify errors and track to resolution.
• Ability to liaise across multiple teams, including Operations and Technology, to perform root cause analysis and assist in the design of process or system enhancements as needed.

Desired Qualifications

• 3+ years of experience working in a credit fulfilment or syndicated loan processing area.
• Knowledge of Syndicated and Corporate Lending processes.

Skills

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency