Senior Operations & Compliance Specialist

raymondjames; Memphis (TN); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Raymond James is seeking a skilled professional to serve as a subject matter expert, supporting internal teams and external clients in a hybrid work arrangement. You will handle moderately complex inquiries, analyze data, and provide pragmatic solutions while mentoring junior colleagues.

Responsibilities include maintaining records, guiding workflows, and coordinating with compliance as needed. This role offers in-office days three times per week across St.

Qualifications

• Experience interpreting data to determine corrective action.
• Ability to support complex client inquiries and escalations.
• Knowledge of financial operations and client servicing in the securities industry.

Responsibilities

• Serve as SME for internal and external clients, including financial advisors and sales assistants.
• Process and answer moderately complex questions, analyze data, and determine actions.
• Mentor and train less experienced associates and support department projects.
• Maintain accurate records and ensure timely completion of client requests.
• Provide counter service and respond to inquiries via phone, email, or mail.
• Organize work schedules and coordinate with support services.

Skills

Detail orientation

Interpersonal communication

Operational issue resolution

Mentoring and coaching

Customer service excellence

Job description

Raymond James is seeking a skilled professional to serve as a subject matter expert, supporting internal teams and external clients in a hybrid work arrangement. You will handle moderately complex inquiries, analyze data, and provide pragmatic solutions while mentoring junior colleagues.

Responsibilities include maintaining records, guiding workflows, and coordinating with compliance as needed. This role offers in-office days three times per week across St.