Senior Operations Architect: Transform & Optimize Workflows

Greenbox Capital; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Greenbox Capital is seeking a Principal, Business Operations to transform complex workflows into scalable, adopted operating processes. You will diagnose issues, redesign future-state workflows, and define governance, rules, and success metrics across multiple business functions.

You will lead cross-functional implementation and adoption, partnering with Product, Technology, Data, and Operations, and determine where AI-enabled automation adds value while maintaining business intent and

Qualifications

• Five or more years of experience in business operations, operational strategy, or related field.
• Direct ownership of business-process transformation from diagnosis through implementation, adoption, and measurable outcomes.
• Experience improving workflows across underwriting, funding, servicing, risk, or internal operations.
• Experience leading cross-functional initiatives in startup, scale-up, or transformation environments.
• Bachelor’s degree required; MBA preferred.

Responsibilities

• Diagnose and prioritize opportunities across underwriting, renewals, funding, servicing, sales, risk, product, data, and technology.
• Design future-state workflows, define roles, rules, and governance.
• Define business rules and implementation requirements with clear documentation.
• Lead cross-functional implementation and adoption from pilot to rollout with measurable outcomes.
• Apply AI and automation judiciously, validating readiness and business intent.

Skills

Workflow redesign

Cross-functional collaboration

Stakeholder interviews

Root-cause analysis

Decision making

Executive communication

Process mapping

Automation awareness

Education

Bachelor’s degree

MBA

Tools

CRM systems

Job description

Greenbox Capital is seeking a Principal, Business Operations to transform complex workflows into scalable, adopted operating processes. You will diagnose issues, redesign future-state workflows, and define governance, rules, and success metrics across multiple business functions.

You will lead cross-functional implementation and adoption, partnering with Product, Technology, Data, and Operations, and determine where AI-enabled automation adds value while maintaining business intent and