Senior Operations & Admin Specialist

Federal Express Corporation; Grove City (OH); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Ohio is seeking an Administrative Clerk to perform clerical and admin functions across hub and station areas, including linehaul, QA, and customer service. You’ll be the first contact for customers and will help resolve issues to optimize timely delivery.

Key tasks include data entry, preparing routine and ad hoc reports, and supporting audits. Strong organizational skills, time management, and proficiency with Microsoft Office are essential to handle multiple

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; dock operations or distribution center preferred.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Provides clerical support to management and operations, including copying, filing, faxing, emailing and phone duties.
• Reviews and enters data in systems to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit activity by retrieving data and files for review.
• Supports loss prevention by address searches/corrections and ensuring package condition.
• Prioritizes workflow to maximize same-day delivery readiness.
• Ensures proper scan statuses and handles hazardous material damages per policy.
• Researches missing packages and reviews disputed deliveries for management.
• Reviews trends in loss and damaged claims and notifies management.
• Tracks IC settlement information and DOT-required files; logs and rectifies issues.
• Performs other duties as assigned.

Skills

Typing

Data entry

Microsoft Office

Web-based applications

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Email systems

Job description

Federal Express Corporation in Ohio is seeking an Administrative Clerk to perform clerical and admin functions across hub and station areas, including linehaul, QA, and customer service. You’ll be the first contact for customers and will help resolve issues to optimize timely delivery.

Key tasks include data entry, preparing routine and ad hoc reports, and supporting audits. Strong organizational skills, time management, and proficiency with Microsoft Office are essential to handle multiple