Senior Operations Admin: Hub & Customer Experience

FedEx Group; Londonderry (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Federal Express Corporation in Londonderry, NH, seeks a detail-oriented clerical professional to handle administrative tasks across hub and station operations, improve delivery times, and serve as the first point of contact for customers.

Responsibilities include data entry, generating reports, and assisting with QA and loss prevention activities, while coordinating with linehaul and dock operations to ensure accurate scans and timely delivery.

Qualifications

• High School Diploma or GED is required.
• Four (4) years of customer service, clerical or related experience required; distribution center/dock operations preferred.
• Strong data entry and MS Office skills.
• Excellent communication and time-management abilities.

Responsibilities

• Provides clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.

Skills

Customer service

Data entry

Time management

Communication

Clerical tasks

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Londonderry, NH, seeks a detail-oriented clerical professional to handle administrative tasks across hub and station operations, improve delivery times, and serve as the first point of contact for customers.

Responsibilities include data entry, generating reports, and assisting with QA and loss prevention activities, while coordinating with linehaul and dock operations to ensure accurate scans and timely delivery.