Senior OpenStack Engineer, Post-Sales & Customer Success

Mirantis; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Stock options

Professional development

Conference attendance

Customized workstation

Job summary

Mirantis is seeking a Principal OpenStack Engineer (Post‑Sales) to serve as a senior, customer‑facing technical partner within Customer Success. You will own strategic accounts, understand their platform and roadmap, and drive deeper Mirantis integration and operational outcomes.

You will work with a Technical Account Manager and the account team to translate requirements into product input and roadmap guidance, delivering measurable value for customers.

Qualifications

• 7+ years in a customer-facing technical role.
• Owns the technical relationship with large enterprise customers.
• Expert‑level Kubernetes operating knowledge and troubleshooting.
• Strong Linux systems and networking fundamentals.
• Experience with OpenStack services: Nova, Neutron, Cinder, Keystone, Glance.
• Neutron networking with OVS/OVN, VLAN and VXLAN, SDN concepts.
• Ceph storage backends (Ceph RBD) and LVM experience.
• Excellent written and spoken English; travel 20–30%.

Responsibilities

• Own the technical relationship with strategic customers post‑sale.
• Understand architecture, platform strategy, and drive product alignment.
• Expand Mirantis usage into new workloads, clusters, environments, and teams.
• Translate customer requirements into credible product input and roadmap guidance.
• Run architecture reviews, upgrade planning, and health checks with customers.
• Collaborate with Support on high‑impact cases and root‑cause analysis.
• Advocate for customers in roadmap and prioritisation discussions.
• Collaborate with TAM, AE, and Solutions Engineer without duplicating remit.

Skills

Kubernetes expertise

Linux fundamentals

OpenStack core services

Neutron networking (OVS/OVN)

Ceph storage (RBD)

English fluency

Willingness to travel

Tools

Terraform

Ansible

Cluster API

Job description

Mirantis is seeking a Principal OpenStack Engineer (Post‑Sales) to serve as a senior, customer‑facing technical partner within Customer Success. You will own strategic accounts, understand their platform and roadmap, and drive deeper Mirantis integration and operational outcomes.

You will work with a Technical Account Manager and the account team to translate requirements into product input and roadmap guidance, delivering measurable value for customers.