Onsite Senior Technician

Custom Computer Specialists; Newport (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental plans

Company-paid vision and disability plans

401(k) with employer match

Paid holidays and vacation

Technical certification gift card rewards program

Job summary

Custom Computer Specialists is seeking a Senior On-Site Technician in Newport, Rhode Island. This role involves providing full-time, on-site, end-user support for an education client. You will be responsible for diagnosing and resolving technical issues while maintaining high client satisfaction levels.

The ideal candidate should have experience as a senior technician in IT support, strong knowledge of Windows and Mac, and excellent communication skills. CCS offers a comprehensive benefits package including medical and dental plans, 401(k) with employer match, and a fitness membership program.

Qualifications

• Experience as a senior technician or similar role in IT support.
• Ability to work independently and adapt to new technologies quickly.

Responsibilities

• Perform on-site end-user support for client systems and applications.
• Diagnose and resolve technical issues promptly.
• Maintain documentation of support tickets and resolutions.
• Collaborate with team members to improve support processes.

Skills

Strong knowledge of Windows

Strong knowledge of Mac

Excellent communication skills

Customer-service skills

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best‑in‑class solutions to our clients for over 45 years. Our philosophy is an obsession that drives our behavior, culture and work, and we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, product solutions, and application services to our valued clients in the northeast. Our focus is simple: to make technology easy and help our clients use it as effectively as possible.

OVERVIEW

Custom Computer Specialists is looking to hire a Senior On‑Site Technician to be an integral part of our On‑Site Services Team. The role provides full‑time, on‑site, end‑user support for a Rhode Island education client and requires delivering exceptional client support with high satisfaction levels in a technically diverse environment.

RESPONSIBILITIES

• Perform on‑site end‑user support for client systems and applications.
• Diagnose and resolve technical issues promptly.
• Maintain documentation of support tickets and resolutions.
• Collaborate with team members to improve support processes.

QUALIFICATIONS

• Experience as a senior technician or similar role in IT support.
• Strong knowledge of Windows, Mac, and common enterprise applications.
• Excellent communication and customer‑service skills.
• Ability to work independently and adapt to new technologies quickly.

CCS OFFERS

• Medical and dental plans
• Company‑paid vision and short and long term disability plans
• Flexible spending programs including healthcare, dependent care, transit and parking
• 401(k) with employer match
• On‑site fitness center (or gym membership reimbursement for client or satellite‑based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

EEO STATEMENT

Custom Computer Specialists is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631‑864‑6699.