Senior Onsite IT Technician — Education Client

Custom Computer Specialists; Newport (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental plans

Company-paid vision and disability plans

401(k) with employer match

Paid holidays and vacation

Technical certification gift card rewards program

Job summary

Custom Computer Specialists is seeking a Senior On-Site Technician in Newport, Rhode Island. This role involves providing full-time, on-site, end-user support for an education client. You will be responsible for diagnosing and resolving technical issues while maintaining high client satisfaction levels.

The ideal candidate should have experience as a senior technician in IT support, strong knowledge of Windows and Mac, and excellent communication skills. CCS offers a comprehensive benefits package including medical and dental plans, 401(k) with employer match, and a fitness membership program.

Qualifications

• Experience as a senior technician or similar role in IT support.
• Ability to work independently and adapt to new technologies quickly.

Responsibilities

• Perform on-site end-user support for client systems and applications.
• Diagnose and resolve technical issues promptly.
• Maintain documentation of support tickets and resolutions.
• Collaborate with team members to improve support processes.

Skills

Strong knowledge of Windows

Strong knowledge of Mac

Excellent communication skills

Customer-service skills

Job description

Custom Computer Specialists is seeking a Senior On-Site Technician in Newport, Rhode Island. This role involves providing full-time, on-site, end-user support for an education client. You will be responsible for diagnosing and resolving technical issues while maintaining high client satisfaction levels.

The ideal candidate should have experience as a senior technician in IT support, strong knowledge of Windows and Mac, and excellent communication skills. CCS offers a comprehensive benefits package including medical and dental plans, 401(k) with employer match, and a fitness membership program.