Onsite Senior Technician

CCS; Revere (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Custom Computer Specialists is seeking an On-Site Senior Technician to join our Onsite Services Team in Boston, MA, delivering end-user desktop and peripheral support for a local client. The role requires hands-on IT support in a fast-paced environment and a commitment to high customer satisfaction.

You will manage tickets, perform device deployments and training, maintain network access, and handle hardware/software issues across Windows/macOS, printers, and AV gear, with a focus on reliability

Qualifications

• 3-5 years of in-person end-user support experience.
• Experience with Windows and macOS.
• Knowledge of networking basics.
• Certifications preferred (e.g., CompTIA A+, Network+).
• Ability to lift up to 50 lbs.
• Strong communication and customer service skills.

Responsibilities

• Provide premium deskside end-user support on-site.
• Manage and maintain the ticketing system.
• Handle tickets from start to resolution.
• Support end-user devices like computers, printers, and peripherals.
• Provide on-site user training.
• Ensure reliable network access and troubleshoot connectivity.
• Troubleshoot OS and application issues.
• Install, configure, deploy and troubleshoot desktops and peripherals.
• Maintain knowledge of IT technologies and trends.
• Configure and repair workstations and coordinate device warranties.
• Maintain projectors and document cameras, replacing bulbs.
• Coordinate low-voltage cabling work.
• Provide routine status updates and monthly IT activity reports.
• Printer admin and troubleshooting.
• VOIP and telecoms admin.
• Networked bell and intercom admin.
• Support client applications (Office, browsers, Google Apps, antivirus).
• Support client mobile apps.
• Perform additional duties as needed.
• Chromebook/iPad management and enrollment in Google Admin.
• Inventory tracking and asset tagging.
• Manage Organizational Units and policy.
• Pre-configure devices and security settings.
• Policy and extension management.
• End-user support and year-end procedures.

Skills

On-site support

Desktop hardware

Operating systems

Networking

Microsoft Office

Google Apps

CompTIA A+

CompTIA Network+

Microsoft certifications

Customer service

Communication skills

Physical strength

Tools

Ticketing system

Google Admin Console

Printer/Peripheral management

Job description

Custom Computer Specialists is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range

$50,000 - $65,000.

What You’ll Do

• Providing premium, white-glove deskside support to client end users.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
• Maintaining knowledge of current IT technologies and trends.
• Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians
• Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
• Cabling coordination and supervision for any new/replacement low-voltage cabling work
• Daily status updates and monthly reporting of all IT activities
• Printer administration, configuration, specification, and troubleshooting
• VOIP and telecoms administration, configuration, specification, and troubleshooting
• Networked bell and intercom administration, configuration, specification, and troubleshooting
• Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
• Chromebook and iPad device management including configuration of new devices and repairs
• Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain
• Asset Tagging, if applicable
• Manage the Organizational Units and applying custom policies
• Pre-configuration of devices
• Policy and Security Configuration
• Application and Extension Management
• Inventory tracking, management and reporting
• End-user support
• Maintenance, Power washing and Year-end procedures

What You Bring

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Required: 3-5 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.