Senior Onsite IT Technician | Deskside Support

CCS; Revere (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Custom Computer Specialists is seeking an On-Site Senior Technician to join our Onsite Services Team in Boston, MA, delivering end-user desktop and peripheral support for a local client. The role requires hands-on IT support in a fast-paced environment and a commitment to high customer satisfaction.

You will manage tickets, perform device deployments and training, maintain network access, and handle hardware/software issues across Windows/macOS, printers, and AV gear, with a focus on reliability

Qualifications

• 3-5 years of in-person end-user support experience.
• Experience with Windows and macOS.
• Knowledge of networking basics.
• Certifications preferred (e.g., CompTIA A+, Network+).
• Ability to lift up to 50 lbs.
• Strong communication and customer service skills.

Responsibilities

• Provide premium deskside end-user support on-site.
• Manage and maintain the ticketing system.
• Handle tickets from start to resolution.
• Support end-user devices like computers, printers, and peripherals.
• Provide on-site user training.
• Ensure reliable network access and troubleshoot connectivity.
• Troubleshoot OS and application issues.
• Install, configure, deploy and troubleshoot desktops and peripherals.
• Maintain knowledge of IT technologies and trends.
• Configure and repair workstations and coordinate device warranties.
• Maintain projectors and document cameras, replacing bulbs.
• Coordinate low-voltage cabling work.
• Provide routine status updates and monthly IT activity reports.
• Printer admin and troubleshooting.
• VOIP and telecoms admin.
• Networked bell and intercom admin.
• Support client applications (Office, browsers, Google Apps, antivirus).
• Support client mobile apps.
• Perform additional duties as needed.
• Chromebook/iPad management and enrollment in Google Admin.
• Inventory tracking and asset tagging.
• Manage Organizational Units and policy.
• Pre-configure devices and security settings.
• Policy and extension management.
• End-user support and year-end procedures.

Skills

On-site support

Desktop hardware

Operating systems

Networking

Microsoft Office

Google Apps

CompTIA A+

CompTIA Network+

Microsoft certifications

Customer service

Communication skills

Physical strength

Tools

Ticketing system

Google Admin Console

Printer/Peripheral management

Job description

Custom Computer Specialists is seeking an On-Site Senior Technician to join our Onsite Services Team in Boston, MA, delivering end-user desktop and peripheral support for a local client. The role requires hands-on IT support in a fast-paced environment and a commitment to high customer satisfaction.

You will manage tickets, perform device deployments and training, maintain network access, and handle hardware/software issues across Windows/macOS, printers, and AV gear, with a focus on reliability