Onsite Senior IT Technician – Premium Deskside Support

CCS; Revere (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

CCS is seeking an On-Site Senior Technician to join our Onsite Services Team in the Boston, MA area. The role provides full-time, on-site end-user support for a Boston-based client, delivering premium service and ensuring client satisfaction.

You will manage the ticketing system, troubleshoot hardware and software, and perform device deployment, configuration, and training as needed. The position requires strong communication and the ability to work within a diverse IT environment.

Qualifications

• 3-5 years of in-person end-user hardware, OS and app support.
• “CompTIA A+, Network+ and Microsoft certs preferred.”
• Experience with Windows and macOS administration.
• Ability to lift up to 50 lbs and move equipment as needed.

Responsibilities

• Provide premium deskside support to client end users.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from start to finish, ensuring timely support.
• Provide on-site support for end-user devices (PCs, printers, etc.).
• Deliver end-user training as required.
• Ensure reliable network access and connectivity support.
• Troubleshoot OS and application issues.
• Install, configure, deploy and troubleshoot desktops and peripherals.
• Maintain knowledge of current IT technologies and trends.
• Configure and repair staff workstations and devices.

Skills

Desktops & peripherals support

On-site support

Windows OS

macOS

Ticketing system

Customer service

Communication skills

Time management

Equipment mobility

Device setup & deployment

Education

CompTIA A+

CompTIA Network+

Microsoft Certifications

Tools

Goggle Admin Console

Job description

CCS is seeking an On-Site Senior Technician to join our Onsite Services Team in the Boston, MA area. The role provides full-time, on-site end-user support for a Boston-based client, delivering premium service and ensuring client satisfaction.

You will manage the ticketing system, troubleshoot hardware and software, and perform device deployment, configuration, and training as needed. The position requires strong communication and the ability to work within a diverse IT environment.