Onsite Senior Technician

Custom Computer Specialists; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental plans

401K with employer match

Paid holidays and vacation

Onsite fitness center

Job summary

Custom Computer Specialists is seeking an On-Site Senior Technician for their client in Boston, Massachusetts. The role involves providing premium deskside support, managing a ticketing system, and ensuring technical needs are met with high satisfaction.

Successful candidates will have effective communication skills, knowledge of desktop hardware and operating systems, and the ability to resolve complex technical issues.

CCS offers great benefits including medical plans, 401K with match, and a unique culture to foster your IT career.

Qualifications

• 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs.
• Reliable transportation to support on-site duties.

Responsibilities

• Provide premium deskside support to client end users.
• Manage and oversee the ticketing system.
• Troubleshoot and resolve issues with operating systems and applications.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity.

Skills

Effective communication skills

Customer service

Technical information communication

Organizational skills

Desktop hardware knowledge

Operating systems (Windows, macOS)

Networking knowledge

Time management

Education

CompTIA A+, CompTIA Network+, Microsoft certifications

Tools

Ticketing system

Google Admin Console

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple…our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

Custom Computer Specialists is looking to hire a On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

What You’ll Do

• Providing premium, white‑glove deskside support to client end users.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in‑person support for end‑user devices, including computers, printers, fax machines, and other peripherals.
• Provide end‑user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
• Maintaining knowledge of current IT technologies and trends.
• Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians
• Routine maintenance of short‑throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
• Cabling coordination and supervision for any new/replacement low‑voltage cabling work
• Daily status updates and monthly reporting of all IT activities
• Printer administration, configuration, specification, and troubleshooting
• VOIP and telecoms administration, configuration, specification, and troubleshooting
• Networked bell and intercom administration, configuration, specification, and troubleshooting
• Provide support for client‑provided end‑user mobile phone applications, ensuring functionality and usability.
• Perform additional job‑related duties as assigned, demonstrating flexibility and adaptability to support business needs.
• Chromebook and iPad device management including configuration of new devices and repairs
• Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain
• Manage the Organizational Units and applying custom policies
• Pre‑configuration of devices
• Policy and Security Configuration
• Application and Extension Management
• Inventory tracking, management and reporting
• Maintenance, Power washing and Year‑end procedures

What You Bring

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non‑technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• In‑depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Preferred: 1-2 years of experience providing in‑person support for end‑user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on‑site duties and client needs.
• Ability to provide on‑site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
• Ability and willingness to represent the Custom Computer brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

CCS Offers

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are a great place to start your IT career!

EEO Statement

Custom Computer Specialists is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.