Senior Onsite Inventory & Crib Solutions Lead, ME

MSC Industrial Direct Co.,Inc.; Westbrook (ME); On-site; USD 32,000 - 47,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Sr. On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer locations.

You will support procurement, order placement, and management of MSC ControlPoint Solutions, including VMI, vending, and crib systems. This senior role focuses on Crib Management, MW services, and Procurement Services, requiring technical and operational expertise.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy including email, browsers and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Aptitude for order management and technical customer solutions such as Crib management, demand/production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

Responsibilities

• Deliver excellent customer service during order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib) including ordering, put-away, and inventory optimization.
• Collect and log cost savings to demonstrate value delivered.
• Determine optimal sourcing strategies with MSC's Category Team.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and suppliers.

Skills

Customer service

Inventory management

Sales

Computer literacy

Communication skills

Order management

Education

High School Diploma or equivalent

Tools

Crib management software

Procurement systems

VMI / Crib systems

Job description

MSC Industrial Supply Co. is seeking a Sr. On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer locations.

You will support procurement, order placement, and management of MSC ControlPoint Solutions, including VMI, vending, and crib systems. This senior role focuses on Crib Management, MW services, and Procurement Services, requiring technical and operational expertise.