Senior On-Site Solutions Specialist

MSC Industrial Supply Co.; Duncan (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

MSC Industrial Supply Co. in Duncan, SC is seeking a Senior On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer locations.

The role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The position requires extensive on-site expertise with Crib management, metalworking services, and procurement services, plus strong technical and operational skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or Systems aptitude for order management required.
• Advanced knowledge and aptitude with technical customer solutions such as Crib management, demand and production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including the use of crib management software.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.

Skills

Customer service

Sales skills

Problem solving

Verbal communication

Written communication

Computer literacy

Order management

Education

High School diploma

Tools

Crib management software

Procurement systems

MSC ControlPoint Solutions

Job description

MSC Industrial Supply Co. in Duncan, SC is seeking a Senior On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer locations.

The role supports procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems. The position requires extensive on-site expertise with Crib management, metalworking services, and procurement services, plus strong technical and operational skills.