Senior Onsite Customer Experience Partner - Logistics

APM Terminals; Pooler (GA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Job summary

APM Terminals is seeking a Senior Customer Experience Partner in Pooler, Georgia. This full-time position focuses on delivering high-quality customer experiences while managing supply chain operations for key accounts. You will collaborate closely with global teams to ensure operational excellence while enhancing logistics outcomes.

The role requires 3–5 years of experience in logistics and a strong educational background. Comprehensive benefits include health insurance, paid time off, and 401(k) matching.

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Strong background in shipping operations and end-to-end supply chain processes.
• Experience working in international logistics environments is preferred.

Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain.
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners.
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments.

Skills

Supply chain management

Logistics operations

Strong communication skills

Analytical skills

Education

Bachelor’s degree in logistics, business, or related field

Tools

MS Office

Job description

APM Terminals is seeking a Senior Customer Experience Partner in Pooler, Georgia. This full-time position focuses on delivering high-quality customer experiences while managing supply chain operations for key accounts. You will collaborate closely with global teams to ensure operational excellence while enhancing logistics outcomes.

The role requires 3–5 years of experience in logistics and a strong educational background. Comprehensive benefits include health insurance, paid time off, and 401(k) matching.