Senior Patient Experience Coordinator

Us Oncology Inc; Round Rock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The US Oncology Network, Texas Oncology in Round Rock, TX, is seeking a Senior Patient Services Coordinator to join our clinic team. The role spans greeting patients, scheduling, and coordinating with clinical staff to ensure smooth patient flow and compliant service delivery.

Responsibilities include check-in/out, handling paperwork, collecting payments, and providing general administrative support while maintaining confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and welcomes them and their families in a friendly, professional manner.
• Registers and schedules appointments efficiently and accurately.
• Answers and screens incoming calls, routing to appropriate staff and relaying messages.
• Collects co-pays and balances, provides receipts and maintains patient demographics.
• Checks patients in/out and schedules follow-up appointments per guidelines.
• Maintains confidentiality and adheres to HIPAA and office policies.

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network, Texas Oncology in Round Rock, TX, is seeking a Senior Patient Services Coordinator to join our clinic team. The role spans greeting patients, scheduling, and coordinating with clinical staff to ensure smooth patient flow and compliant service delivery.

Responsibilities include check-in/out, handling paperwork, collecting payments, and providing general administrative support while maintaining confidentiality and HIPAA compliance.