Senior Onboarding Manager

Rydoo; Atlanta (GA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation package

Health Insurance

401K Plan

Travel Insurance

Learning & Development Budget

28 vacation days per year

Company phone and laptop

Fantastic onboarding program

Job summary

A global fintech scale-up is seeking a Senior Onboarding Manager based in Atlanta, GA. The role focuses on customer onboarding, ensuring a smooth transition and providing training on the product's features. Ideal candidates have 2+ years in onboarding or customer success, with strong communication skills and a focus on customer experience.

Qualifications

• Demonstrated ability to solve complex business challenges while prioritizing the customer experience.
• A strong understanding of cloud-based applications and the ability to translate technical concepts.
• Fluent spoken and written command of English; proficiency in Spanish or Portuguese is a plus.

Responsibilities

• Guide new customers through the onboarding process, ensuring a smooth transition onto Rydoo.
• Conduct product training sessions for admins on platform features and best practices.
• Develop and maintain onboarding documentation and tutorials for self-service.

Skills

Customer Focus

Technical Affinity

Communication

Results-Driven

Team Player

Education

2+ years in onboarding or customer success

Job description

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A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo’ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As a Senior Onboarding Manager you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

Key Responsibilities

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with sales, product and other teams in CSM to ensure an optimal customer journey for our clients. Set the tone for a long lasting relationship with our clients.
• Practicalities:
• You'll be reporting to the Head of Onboarding, who is based in Belgium
• You'll be part of the CSM team
• Location: Atlanta, GA

Requirements

• Customer Focus: Demonstrated ability to solve complex business challenges while prioritizing the customer experience.
• Technical Affinity: A strong understanding of cloud-based applications and the ability to translate technical concepts into practical solutions.
• Communication: Fluent spoken and written command of English. Proficiency in Spanish and/or Portugese is a significant plus.
• Results-Driven: A proactive, goal-oriented mindset with a “whatever-it-takes” attitude.
• Team Player: Compassionate, selfless, and committed to contributing to a collaborative team environment.
• Prior experience: 2+ years experience in onboarding, customer success or relationship management is highly desirable.

Next to our amazing team, informal & international company culture, and our mission to become the #1 spend management tool worldwide, we offer some great perks:

• Competitive compensation package
• Health Insurance
• 401K Plan
• Travel Insurance
• Equipment:
• Company phone will be provided
• Phone subscription: The employee can choose a provider and expense it, Rydoo covers up to $150 / month
• Company laptop will be provided
• Learning & Development Budget: 1,000 USD per year
• 28 vacation days per year
• A diverse, global team with 33+ nationalities
• Fantastic onboarding program for all new Rydoo’ers

Check us out

Glassdoor: http://bit.ly/2UujjWJ

Join Rydoo and leave your mark on the future of Expense Management – Ready to join?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Project Management, and Administrative

• Industries

  Financial Services and Software Development

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