Senior On-Site IT Hardware Technician

Planned Systems International, Inc.; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

401(k) with employer match

Tuition reimbursement

Job summary

Planned Systems International, Inc. (PSI) is seeking an IT Installation Hardware Technician to join a team delivering repair, maintenance, and logistics for Endpoint IT systems at a customer site.

You will troubleshoot hardware and network issues, install desktops/laptops, imaging, and support ongoing operations. The role requires DoD 8140 IAT Level II certification and active security eligibility, with 8+ years of relevant experience.

Qualifications

• Active T3 investigation with ability to obtain security clearances for access to classified information.
• DoD 8140 IAT Level II certification (e.g., CompTIA Security+ CE).
• DoD 8570 compliance – appropriate training and/or certification for the computing environment.

Responsibilities

• Troubleshoot and resolve common hardware and network issues, including video cards, desktops, cabling, and printers.
• Diagnose and resolve problems with desktop systems, printers, mobile devices and other standard office equipment.
• Perform basic hardware tasks like cable management, desktop PC installation, monitors, and imaging.
• Provide input and updates to standard operating procedures.
• Validate ticket information for completeness and accuracy; escalate issues as needed.
• Participate in or lead special projects and day‑to‑day operations.
• Maintain a high level of customer service and focus on user satisfaction.
• Interact daily with supervisor, peers, and customers in a professional manner.
• Other duties may be assigned to meet business needs.

Skills

Hardware troubleshooting

Desktop & laptop imaging

Customer service

Job description

Planned Systems International, Inc. (PSI) is seeking an IT Installation Hardware Technician to join a team delivering repair, maintenance, and logistics for Endpoint IT systems at a customer site.

You will troubleshoot hardware and network issues, install desktops/laptops, imaging, and support ongoing operations. The role requires DoD 8140 IAT Level II certification and active security eligibility, with 8+ years of relevant experience.