Installation Technician

Planned Systems International, Inc.; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

401(k) with employer match

Tuition reimbursement

Job summary

Planned Systems International, Inc. (PSI) is seeking an IT Installation Hardware Technician to join a team delivering repair, maintenance, and logistics for Endpoint IT systems at a customer site.

You will troubleshoot hardware and network issues, install desktops/laptops, imaging, and support ongoing operations. The role requires DoD 8140 IAT Level II certification and active security eligibility, with 8+ years of relevant experience.

Qualifications

• Active T3 investigation with ability to obtain security clearances for access to classified information.
• DoD 8140 IAT Level II certification (e.g., CompTIA Security+ CE).
• DoD 8570 compliance – appropriate training and/or certification for the computing environment.

Responsibilities

• Troubleshoot and resolve common hardware and network issues, including video cards, desktops, cabling, and printers.
• Diagnose and resolve problems with desktop systems, printers, mobile devices and other standard office equipment.
• Perform basic hardware tasks like cable management, desktop PC installation, monitors, and imaging.
• Provide input and updates to standard operating procedures.
• Validate ticket information for completeness and accuracy; escalate issues as needed.
• Participate in or lead special projects and day‑to‑day operations.
• Maintain a high level of customer service and focus on user satisfaction.
• Interact daily with supervisor, peers, and customers in a professional manner.
• Other duties may be assigned to meet business needs.

Skills

Hardware troubleshooting

Desktop & laptop imaging

Customer service

Job description

Overview

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking an IT Installation Hardware Technician will be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems.

Essential Functions and Job Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and elevate issues via ticketing system and requests for assistance as needed.
• Participate in/lead special projects and day-to-day operations.
• Consistently remain customer focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Other duties may be assigned to meet business needs.

Minimum Requirements

• Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• DoD 8140 IAT Level II certification (e.g. CompTIA Security+ CE).
• DoD 8570 Compliance – Appropriate training and/or certification for the computing environment.

Desired Qualifications

• 8+ years of relevant professional experience

Physical Demands

• Walking to multiple offices at the customer site to survey and deliver replacement hardware (desktops and laptops).

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing [e-mail], or by dialing 703-575-8400.