Senior On-Campus Mail Operations Lead

The Johns Hopkins University; Baltimore (MD); On-site; USD 35,000 - 61,000; Full time

Job summary

The Johns Hopkins University is seeking a Sr. Residential Mail Coordinator for the On-Campus Living unit. You will oversee the mailroom operations for students in university housing, ensuring accurate processing, timely distribution, and proper carrier signatures.

The role requires handling sensitive parcels with FERPA awareness and coordinating mail services during peak move-in/out periods. You will supervise student staff, train on StarRez and mailing software, and maintain logs for unclaimed

Qualifications

• Must have strong customer-service orientation and ability to multi-task.
• Ability to communicate effectively with students, staff, and vendors.
• Experience handling sensitive mail and FERPA guidelines is preferred.

Responsibilities

• Oversee all incoming U.S. mail and packages for students in university housing.
• Ensure proper signing for carrier-delivered items and resolve parcel issues.
• Manage mailing/shipping software for USPS, UPS, and FedEx shipments.
• Coordinate mail-forwarding and unclaimed package processes.
• Train student staff on StarRez, SMART Mailing & Shipping, and POS systems.
• Monitor inventory of postage, packaging, and supplies.
• Maintain accurate logs and reports of delivered packages.
• Provide customer service to Hopkins community and partners.

Skills

Customer service

Communication

Multi-tasking

Staff training

Education

High School Diploma

Tools

StarRez

SMART Mailing & Shipping

JCard Services POS

Canva

Microsoft Office

Job description

The Johns Hopkins University is seeking a Sr. Residential Mail Coordinator for the On-Campus Living unit. You will oversee the mailroom operations for students in university housing, ensuring accurate processing, timely distribution, and proper carrier signatures.

The role requires handling sensitive parcels with FERPA awareness and coordinating mail services during peak move-in/out periods. You will supervise student staff, train on StarRez and mailing software, and maintain logs for unclaimed