Director, On-Campus Living Operations

Johns Hopkins University; Baltimore (MD); On-site; USD 77,000 - 135,000; Full time

Job summary

Johns Hopkins University in Baltimore seeks a Director of Residential Operations to oversee On-Campus Living, guiding staff, occupancy, budgets, and service quality. This leadership role partners with Residential Facilities, Residence Life, USS and JHFRE to align policy, technology (StarRez) and operations across campus, ensuring a seamless student experience.

Responsibilities include supervising staff, managing room rates, and shaping a five-year strategic plan for summer conferences while

Qualifications

• Master's degree in higher education or closely related field.
• Seven years' experience in residence life/housing operations.

Responsibilities

• Supervise staff and manage housing occupancy.
• Develop room rates and operating budgets.
• Lead housing technology initiatives (StarRez) and system integration.
• Collaborate across Office of Student Services and Facilities to align policies and operations.
• Create SOPs and central resident support structure.
• Oversee mailrooms, contracts, and annual policy updates.

Skills

Strong communication

Collaboration

Staff supervision

Problem solving

Customer service

Education

Master's degree in Higher Education/College Student Personnel or closely related field

Tools

StarRez Housing Management System

Job description

Johns Hopkins University in Baltimore seeks a Director of Residential Operations to oversee On-Campus Living, guiding staff, occupancy, budgets, and service quality. This leadership role partners with Residential Facilities, Residence Life, USS and JHFRE to align policy, technology (StarRez) and operations across campus, ensuring a seamless student experience.

Responsibilities include supervising staff, managing room rates, and shaping a five-year strategic plan for summer conferences while