Residential Mail Operations Lead (On-Campus)

Johns Hopkins University

Baltimore (MD)

On-site

USD 35,000 - 61,000

Full time

13 days ago

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Job summary

Johns Hopkins University in Baltimore seeks a Sr. Residential Mail Coordinator to oversee on-campus mail operations and daily processing of all inbound U.S. mail and packages for students in university housing.

Responsibilities include ensuring timely delivery and accurate routing with signature requirements where needed. The role also involves supervising student staff, training on StarRez, SMART Mailing & Shipping, and JCard POS, and coordinating mail forwarding, unclaimed packages, and

Qualifications

High School Diploma or graduation equivalent.
Three years customer-service oriented work experience, preferably in a mail services environment.
Experience in a student-friendly, diverse environment is preferred.
Additional education may substitute for required experience; related experience may substitute for required education.

Responsibilities

Oversee all incoming U.S. mail and packages for students in university housing.
Research parcel issues to ensure resolution and proper handling.
Ensure safe and compliant handling of sensitive parcels and deliveries.
Manage mailing/shipping software for USPS, UPS, and FedEx operations.
Provide packaging and shipping options for domestic and international shipments.