Director of Residential Operations, On-Campus Living

John Hopkin’s University; Baltimore (MD); On-site; USD 77,000 - 135,000; Full time

Job summary

The Johns Hopkins University seeks a Director of Residential Operations to lead On-Campus Living, overseeing housing assignments, fiscal management, and staff supervision at Homewood Campus. The role requires close collaboration with Residential Facilities, Residence Life, USS, and JHFRE to deliver a seamless, student-centered housing program.

You will supervise professional staff, set room rates, manage budgets, drive housing technology initiatives (StarRez and related systems), and ensure

Qualifications

• Master’s degree in Higher Education/College Student Personnel or closely related field.
• Seven years’ experience in residence life or housing operations.

Responsibilities

• Direct supervision of staff and manage housing occupancy.
• Develop room rates and budgets with USS and leadership.
• Oversee StarRez housing technology and systems integration.
• Lead operational tasks of summer conferences and SOPs.
• Ensure compliance with policies and customer service standards.
• Collaborate with university partners across divisions.

Skills

Communication skills

Collaboration

Problem solving

Supervisory skills

Education

Master's Degree in Higher Education/College Student Personnel

Job description

The Johns Hopkins University seeks a Director of Residential Operations to lead On-Campus Living, overseeing housing assignments, fiscal management, and staff supervision at Homewood Campus. The role requires close collaboration with Residential Facilities, Residence Life, USS, and JHFRE to deliver a seamless, student-centered housing program.

You will supervise professional staff, set room rates, manage budgets, drive housing technology initiatives (StarRez and related systems), and ensure