Senior Omnichannel Fulfillment Product Owner

HTC Global Services; Grand Rapids (MI); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Paid holidays

Life and disability insurance

Professional development

Wellness programs

Job summary

HTC Global Services is seeking a Senior Technical Product Owner for omnichannel fulfillment and ecommerce initiatives. You will own the Ship-to-Store backlog and translate business goals into epics, features, and user stories, working closely with engineering and architecture teams.

The role requires deep knowledge of event-driven architectures, Azure services, and AI-enabled capabilities. You will define roadmaps with cross-functional stakeholders and drive measurable outcomes across

Qualifications

• 7+ years in product management or ownership, including ecommerce/retail tech.

Responsibilities

• Own and prioritize backlog for Ship-to-Store and omnichannel fulfillment initiatives.
• Design scalable, event-driven solutions using Kafka for real-time updates.
• Define and prioritize roadmap with stakeholders across merchandising, supply chain, and CX.
• Serve as liaison between business and engineering, balancing feasibility and value.
• Write clear acceptance criteria, API contracts, and integration requirements across systems.
• Champion AI-enabled capabilities within the ecommerce roadmap.
• Define how AI/LLM features are grounded with data and rules.
• Lead sprint planning, backlog grooming, and release planning in Agile/Scrum.
• Track KPIs/OKRs for Ship-to-Store performance (fulfillment SLA, conversion, cost-to-serve).
• Ensure scale, resiliency, and observability on Microsoft Azure.
• Collaborate with UX/design for intuitive experiences for store associates and customers.
• Manage third-party and vendor integrations (payments, carriers, POS).
• Communicate roadmap, risks, and delivery progress to senior leadership.

Skills

Product ownership

Omnichannel fulfillment

Event-driven architecture

AI/ML concepts

Stakeholder management

Agile/Scrum

Technical storytelling

Communication

Requirement writing

Tools

Kafka

Azure

Azure Functions

AKS

Service Bus

Event Hubs

API Management

Data Factory/Synapse

Job description

HTC Global Services is seeking a Senior Technical Product Owner for omnichannel fulfillment and ecommerce initiatives. You will own the Ship-to-Store backlog and translate business goals into epics, features, and user stories, working closely with engineering and architecture teams.

The role requires deep knowledge of event-driven architectures, Azure services, and AI-enabled capabilities. You will define roadmaps with cross-functional stakeholders and drive measurable outcomes across