Technical Product Owner

HTC Global Services; Grand Rapids (MI); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Paid holidays

Life and disability insurance

Professional development

Wellness programs

Job summary

HTC Global Services is seeking a Senior Technical Product Owner for omnichannel fulfillment and ecommerce initiatives. You will own the Ship-to-Store backlog and translate business goals into epics, features, and user stories, working closely with engineering and architecture teams.

The role requires deep knowledge of event-driven architectures, Azure services, and AI-enabled capabilities. You will define roadmaps with cross-functional stakeholders and drive measurable outcomes across

Qualifications

• 7+ years in product management or ownership, including ecommerce/retail tech.

Responsibilities

• Own and prioritize backlog for Ship-to-Store and omnichannel fulfillment initiatives.
• Design scalable, event-driven solutions using Kafka for real-time updates.
• Define and prioritize roadmap with stakeholders across merchandising, supply chain, and CX.
• Serve as liaison between business and engineering, balancing feasibility and value.
• Write clear acceptance criteria, API contracts, and integration requirements across systems.
• Champion AI-enabled capabilities within the ecommerce roadmap.
• Define how AI/LLM features are grounded with data and rules.
• Lead sprint planning, backlog grooming, and release planning in Agile/Scrum.
• Track KPIs/OKRs for Ship-to-Store performance (fulfillment SLA, conversion, cost-to-serve).
• Ensure scale, resiliency, and observability on Microsoft Azure.
• Collaborate with UX/design for intuitive experiences for store associates and customers.
• Manage third-party and vendor integrations (payments, carriers, POS).
• Communicate roadmap, risks, and delivery progress to senior leadership.

Skills

Product ownership

Omnichannel fulfillment

Event-driven architecture

AI/ML concepts

Stakeholder management

Agile/Scrum

Technical storytelling

Communication

Requirement writing

Tools

Kafka

Azure

Azure Functions

AKS

Service Bus

Event Hubs

API Management

Data Factory/Synapse

Job description

Senior Technical Product Owner – Omnichannel Fulfillment & Ecommerce

Position Overview

Lead the product strategy and delivery of Ship-to-Store and related omnichannel fulfillment initiatives at the intersection of business strategy and engineering execution. This role translates complex ecommerce and supply chain requirements into a clear, technically sound product roadmap while working directly with engineers and architects on system design trade-offs.

The ideal candidate brings strong product ownership experience along with deep technical fluency across event-driven architecture, cloud platforms, ecommerce systems, and emerging AI capabilities.

What You’ll Do / Key Responsibilities

• Own and prioritize the product backlog for Ship-to-Store and adjacent omnichannel fulfillment initiatives, translating business goals into well-defined epics, features, and user stories.
• Partner with engineering and architecture teams to design scalable, event-driven solutions using Kafka for real-time order, inventory, and fulfillment status updates.
• Define and prioritize the product roadmap in collaboration with stakeholders across merchandising, supply chain, store operations, and customer experience.
• Act as the primary liaison between business stakeholders and engineering, balancing technical feasibility with business value in every sprint.
• Write clear, technically informed acceptance criteria, API contracts, and integration requirements across systems, including OMS, WMS, POS, inventory, and payments.
• Champion the adoption of AI-enabled capabilities, including demand forecasting, intelligent fulfillment routing, and conversational assistants, within the ecommerce roadmap.
• Apply context engineering practices to define how AI/LLM-based features are grounded with the appropriate data, business rules, and system context to produce reliable and explainable outcomes.
• Lead sprint planning, backlog grooming, and release planning in an Agile/Scrum environment.
• Define and track KPIs/OKRs for Ship-to-Store performance, including fulfillment SLA, conversion, cost-to-serve, and order accuracy.
• Ensure solutions are architected for scale, resiliency, and observability on Microsoft Azure.
• Collaborate with UX/design teams to support intuitive and performant experiences for both store associates and customers.
• Manage third-party and vendor integrations, including payment gateways, carrier/logistics providers, and POS vendors.
• Communicate roadmap, risks, and delivery progress to senior leadership and executive stakeholders.

Required Qualifications

• 7+ years of experience in product management or product ownership, including 3+ years in ecommerce, retail technology, or omnichannel fulfillment.
• Proven track record delivering Ship-to-Store, Buy-Online-Pickup-In-Store (BOPIS), or similar omnichannel fulfillment capabilities.
• Strong working knowledge of event-driven/streaming architectures, specifically Apache Kafka, including topics, producers/consumers, schema registry, and event-sourcing patterns.
• Hands-on familiarity with Microsoft Azure services, including Azure Functions, AKS, Service Bus, Event Hubs, API Management, and Azure Data Factory/Synapse.
• Practical understanding of AI/ML concepts and applied ecommerce use cases, including personalization, forecasting, recommendation engines, and generative AI.
• Working knowledge of context engineering, including designing prompts, retrieval pipelines (RAG), and grounding strategies for LLM-based features.
• Deep understanding of the ecommerce technology landscape, including OMS, WMS, PIM, CMS, POS, payment gateways, inventory/allocation engines, and API-first/microservices architecture.
• Demonstrated experience writing user stories, acceptance criteria, and technical specifications for engineering teams.
• Strong Agile/Scrum experience, including backlog management tools such as Jira or Azure DevOps.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and business context for engineers.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package.

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• and a variety of other perks

Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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