Senior Office Services & Hospitality Manager — Law Firm

RRD; Los Angeles (CA); Sur place; USD 99 000 - 159 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Résumé du poste

RRD in Century City, Los Angeles, CA, is seeking a Senior Office Services Account Manager to lead a multi-service hospitality and workplace team in a fast-paced law firm environment. This onsite role covers reception, conference and catering, events, and visitor experience while overseeing office operations, budgeting, reporting, and team development.

The ideal candidate has 6+ years in client-facing hospitality or workplace services within professional services, with strong leadership,

Qualifications

• 6+ years leading hospitality, workplace experience, reprographics, office services, and reception within a law firm or banking environment.
• Proven record implementing solutions with improved contract performance and client satisfaction.
• Strong client service mindset and ability to manage multi-service solutions with P&L responsibility.

Responsabilités

• Lead multi-service client team and ensure service excellence.
• Oversee monthly P&L, budgeting, and reporting with finance partners.
• Manage staffing, workflow, and shifts to meet client needs.
• Partner with Office Administration, Office Management and HR to maintain operations and client satisfaction.
• Ensure compliance with SLAs, policies, and continuous improvement.

Connaissances

People leadership

Client service

Hospitality operations

Office services

Formation

Bachelor’s degree or equivalent experience

Outils

Microsoft Office

Description du poste

RRD in Century City, Los Angeles, CA, is seeking a Senior Office Services Account Manager to lead a multi-service hospitality and workplace team in a fast-paced law firm environment. This onsite role covers reception, conference and catering, events, and visitor experience while overseeing office operations, budgeting, reporting, and team development.

The ideal candidate has 6+ years in client-facing hospitality or workplace services within professional services, with strong leadership,