Senior Office & Facilities Operations Specialist

Apply; New York, Northern (NY, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Harvey is building a world-class real estate operations function in New York. You run the building operations for the New York office, acting as the subject-matter expert on space, who to call, vendor performance, and the operational data telling us what to improve.

This senior individual-contributor role owns office experience programs and execution; you manage facilities, vendors, and systems, enabling the Manager to make informed decisions and move the business forward.

Qualifications

• 4+ years in workplace operations, office management, facilities, or hospitality with meaningful facilities/vendor responsibility.
• Direct experience managing vendors and contractors and holding them to scope.
• Working understanding of HVAC, plumbing, electrical/lighting, and commercial-building operations.
• Familiarity with work orders, COIs, property management, and preventative maintenance.
• Strong operational judgment and ability to distinguish an isolated issue from a pattern requiring escalation.
• Comfort with operational data, spend tracking, and turning day-to-day information into useful insights.
• Bias toward walking the floor and finding problems before tickets do.
• Clear, direct communication and willingness to communicate about work within your lane.
• Experience with an office relocation/opening is a strong plus.

Responsibilities

• Conduct regular walkthroughs of the office to proactively identify facilities, maintenance, F&A, service, safety, and space-readiness issues before they become employee problems.
• Hold the day-to-day property-management relationship and own building work orders through resolution.
• Own facilities issues including HVAC/temperature, plumbing, lighting/electrical, leaks, doors, appliances, physical repairs, and preventative maintenance.
• Diagnose and route issues to the right building/vendor partner, follow through, and verify the fix actually held.
• Manage freight/loading-dock logistics and other building-specific operating requirements.
• Communicate directly with employees when building/facilities work affects the office; office-wide communications are reviewed by the Workplace Manager except for highly tactical, time-sensitive updates.

Skills

Office operations

Vendor management

Facilities management

HVAC knowledge

Plumbing knowledge

Electrical/lighting knowledge

Data-driven decisions

Communication

Walk the floor

Office relocation experience

Job description

Harvey is building a world-class real estate operations function in New York. You run the building operations for the New York office, acting as the subject-matter expert on space, who to call, vendor performance, and the operational data telling us what to improve.

This senior individual-contributor role owns office experience programs and execution; you manage facilities, vendors, and systems, enabling the Manager to make informed decisions and move the business forward.