Workplace Operations Coordinator

The Gap, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

The Gap, Inc. is seeking a Building Operations Coordinator for our New York campus to coordinate onsite facilities, corporate operations, conference services, vendor management, and workplace programs.

You will serve as the primary contact for employees and partners, coordinate service requests, events, and maintenance, and collaborate with cross-functional teams to ensure a seamless and productive workplace experience.

Qualifications

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.
• Strong organizational, communication, and problem‑solving skills.
• Experience with service request platforms, vendor coordination, and workplace projects.
• Ability to manage multiple priorities while delivering exceptional customer service.
• College degree preferred.

Responsibilities

• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Conduct routine building inspections and workplace readiness audits.
• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards.
• Manage and route requests received through phone, email, and ticketing systems.
• Track requests through completion and ensure service-level expectations are achieved.
• Serve as a trusted workplace resource and maintain strong business partner relationships.
• Provide hands‑on operational support when needed.
• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Support conference center technology and event-day operations.
• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.
• Schedule recurring services and monitor vendor performance.
• Manage vendor access, escorts, work execution, and service quality.
• Build strong relationships with internal and external service providers.
• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.
• Support office moves, occupancy changes, and workplace projects.
• Assist with transportation of furniture, fixtures, equipment, and materials.
• Maintain organized storage, staging, and inventory areas.
• Maintain maintenance records, service reports, workplace documentation, and operational metrics.
• Support purchase orders, invoices, vendor documentation, and reporting.
• Maintain workplace information on company communication platforms.
• Support emergency preparedness, compliance programs, and business continuity activities.

Skills

Organizational skills

Communication

Problem-solving

Vendor coordination

Service request platforms

Workplace projects

Multi-tasking

Education

College degree preferred

Job description

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What You'll Do

Building Operations & Facilities Support

• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Conduct routine building inspections and workplace readiness audits.
• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards.

Customer Service & Service Request Management

• Manage and route requests received through phone, email, and ticketing systems.
• Track requests through completion and ensure service-level expectations are achieved.
• Serve as a trusted workplace resource and maintain strong business partner relationships.
• Provide hands‑on operational support when needed.

Conference Rooms, Events & AV Support

• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Support conference center technology and event-day operations.

Vendor Management & Workplace Services

• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.
• Schedule recurring services and monitor vendor performance.
• Manage vendor access, escorts, work execution, and service quality.
• Build strong relationships with internal and external service providers.

Furniture, Moves & Workplace Projects

• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.
• Support office moves, occupancy changes, and workplace projects.
• Assist with transportation of furniture, fixtures, equipment, and materials.
• Maintain organized storage, staging, and inventory areas.

Administration, Compliance & Reporting

• Maintain maintenance records, service reports, workplace documentation, and operational metrics.
• Support purchase orders, invoices, vendor documentation, and reporting.
• Maintain workplace information on company communication platforms.
• Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.
• Strong organizational, communication, and problem‑solving skills.
• Experience with service request platforms, vendor coordination, and workplace projects.
• Ability to manage multiple priorities while delivering exceptional customer service.
• College degree preferred.

Physical Requirements

• Ability to walk throughout office buildings and conduct inspections.
• Ability to move furniture, equipment, and materials up to 60 pounds.
• Ability to support event setups, workplace projects, and operational activities.