Senior Observability & Security Success Architect

Amazon Web Services (AWS); San Francisco (CA); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

AWS Specialist and Partner Organization (ASP) within the CSCOE is seeking a Principal Customer Success Specialist in Observability & Security to shape forward-looking post-sale journeys across observability and security, including adoption, retention, expansion, and value realization. You will guide customers through technical, operational, and organizational dimensions across cloud environments.

You will engage deeply with enterprise accounts, spanning AWS-native tooling, open-source, and

Responsabilidades

• Define and communicate the strategic vision for how observability and security converge within the Customer Success practice, serving as the organization's subject-matter authority on this intersection
• Develop adoption frameworks that span the full maturity spectrum: from foundational monitoring and security posture assessment through advanced AIOps implementations, ML-powered anomaly detection, and automated security remediation workflows
• Author and maintain cross-domain playbooks that leverage the intersection of observability and security, such as using observability telemetry signals for security incident response

Descripción del empleo

AWS Specialist and Partner Organization (ASP) within the CSCOE is seeking a Principal Customer Success Specialist in Observability & Security to shape forward-looking post-sale journeys across observability and security, including adoption, retention, expansion, and value realization. You will guide customers through technical, operational, and organizational dimensions across cloud environments.

You will engage deeply with enterprise accounts, spanning AWS-native tooling, open-source, and