Senior Observability & Security Success Leader

Amazon Web Services (AWS); Seattle (WA); On-site; USD 140,000 - 200,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Principal Customer Success Specialist in Observability & Security to shape post‑sale journeys for large enterprise accounts. You will lead technical strategy across both observability and security, bridging commercial and AWS-native tooling, Open‑Source ecosystems, and DevSecOps practices.

You will collaborate with cross‑functional teams across Sales, Solutions Architecture, Product, and Marketing to drive adoption, retention, and long‑term value realization,

Qualifications

• Hands-on enterprise experience with observability and security platforms.
• Experience guiding customer post-sale journeys across observability and security.

Responsibilities

• Define the strategic vision for converging observability and security within the Customer Success practice.
• Develop adoption frameworks spanning monitoring, security posture, and AI/ML driven workflows.
• Create playbooks that leverage observability signals for security incident response.

Skills

Observability platforms

Security platforms

DevSecOps

Enterprise customer engagement

Tools

AWS-native tooling

Open-source tooling

Job description

Amazon Web Services (AWS) seeks a Principal Customer Success Specialist in Observability & Security to shape post‑sale journeys for large enterprise accounts. You will lead technical strategy across both observability and security, bridging commercial and AWS-native tooling, Open‑Source ecosystems, and DevSecOps practices.

You will collaborate with cross‑functional teams across Sales, Solutions Architecture, Product, and Marketing to drive adoption, retention, and long‑term value realization,