Senior Observability & Reliability Engineer

Ripple; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Ripple is seeking a Senior Site Reliability Engineer to lead observability and incident management across production systems in a Windows/Azure environment. You will design dashboards in New Relic, implement SLOs/SLIs, tune alerts, and partner with engineering teams to improve reliability and performance.

Requirements include 7+ years in SRE/DevOps, hands-on engineering with mentoring, and strong experience with Terraform, Azure, AWS, and incident management platforms like Incident.IO or

Qualifications

• 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a focus on observability and production operations.
• Proven ability to deliver hands-on engineering work while coaching and mentoring teams.
• Experience working in Agile/Scrum environments and collaborating with cross-functional teams.

Responsibilities

• Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS; write NRQL queries for troubleshooting and reporting.
• Define and implement SLOs/SLIs and error budgets; coach teams on balancing velocity with reliability.
• Lead alert noise reduction, tune thresholds, and ensure actionable alerts.
• Optimize observability costs through log ingestion management and configuration governance.
• Partner with engineering to improve observability maturity: structured logging, metrics instrumentation, tracing, and dashboard patterns.
• Develop and maintain Terraform IaC for monitoring resources; enforce governance standards.
• Author and troubleshoot Azure DevOps pipelines; support deployment visibility and release hygiene.
• Administer Incident.IO: alert routing, Slack/OpsGenie integration, and runbooks; establish incident management foundations.
• Track MTTR/MTTD and incident frequency; drive continual improvement with engineering teams.
• Facilitate post-incident reviews and real-time troubleshooting with stakeholders.
• Enable teams through workshops and training; translate needs into self-service capabilities.

Skills

Site Reliability Engineering

DevOps

Observability

NRQL

Agile/Scrum

Mentoring

Cross-functional collaboration

Tools

Terraform

Azure

AWS

PowerShell

Azure DevOps

Octopus Deploy

Incident.IO

PagerDuty

OpsGenie

Slack

Jira

Job description

Ripple is seeking a Senior Site Reliability Engineer to lead observability and incident management across production systems in a Windows/Azure environment. You will design dashboards in New Relic, implement SLOs/SLIs, tune alerts, and partner with engineering teams to improve reliability and performance.

Requirements include 7+ years in SRE/DevOps, hands-on engineering with mentoring, and strong experience with Terraform, Azure, AWS, and incident management platforms like Incident.IO or