Senior Observability Engineer: Build Reliability & Dashboards

Ripple; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Ripple in New York, NY is seeking a Senior Site Reliability Engineer, Observability, to lead hands‑on observability work while coaching product teams toward higher reliability. You will design monitoring, set SLOs/SLIs, reduce alert noise, and optimize observability costs across Azure and AWS, with Terraform as a core tool.

You will also own incident management foundations, including on‑call rotations, postmortems, and runbooks, while partnering with cross‑functional teams to improve MTTR/MTTD

Qualifications

• 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a strong focus on observability and production operations.
• Proven ability to deliver hands‑on engineering work while coaching and mentoring teams—comfortable switching between builder and consultant modes.
• Experience working in Agile/Scrum environments and collaborating effectively with cross‑functional teams.

Responsibilities

• Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS; write NRQL queries for troubleshooting and reporting.
• Define and implement SLOs/SLIs and error budgets; coach teams on using them to balance feature velocity with reliability.
• Lead alert noise reduction and signal quality engineering—tune thresholds, eliminate false positives, and ensure every alert is actionable.
• Develop Terraform infrastructure as code for provisioning and managing monitoring resources and observability infrastructure with governance.
• Author and troubleshoot Azure DevOps pipelines; support deployment visibility, change tracking, and release hygiene related to production reliability.
• Administer Incident.IO: alert routing, notification workflows, Slack and OpsGenie integration, runbook management.
• Build incident management foundations: PIR/postmortem processes, on‑call rotation design, escalation policies, and incident severity classifications.
• Track MTTR, MTTD, and incident frequency; drive continuous improvement with engineering teams.
• Respond to and debrief on production incidents with real‑time troubleshooting and structured post‑incident reviews.

Skills

New Relic NRQL

Structured logging

Distributed tracing

SLOs/SLIs

Incident management tooling

Postmortem reviews

Tools

Terraform

PowerShell

Azure

AWS

Azure DevOps

Octopus Deploy

Slack

Jira

Job description

Ripple in New York, NY is seeking a Senior Site Reliability Engineer, Observability, to lead hands‑on observability work while coaching product teams toward higher reliability. You will design monitoring, set SLOs/SLIs, reduce alert noise, and optimize observability costs across Azure and AWS, with Terraform as a core tool.

You will also own incident management foundations, including on‑call rotations, postmortems, and runbooks, while partnering with cross‑functional teams to improve MTTR/MTTD