Remote Platform Observability Engineer

Twilio Inc.; United States; Remote; USD 135,000 - 191,000; Full time

Job summary

Twilio Inc. is seeking a Software Engineer for the Platform Observability team to help re-architect telemetry flows for a unified OpenTelemetry-first stack.

You will shape the observability foundation across the platform, enabling real-time analytics, cost insights, and scalable operations. As a senior engineer, you will mentor teams, drive architectural decisions, and partner with SREs and developer experience groups to deliver reliable, scalable tooling and APIs for incident response and

Qualifications

• Proven expertise in building and scaling observability systems (logging, metrics, tracing, profiling).
• Lead technical execution for major components of observability overhaul including centralized data lakes, OpenTelemetry instrumentation, and ClickHouse-backed engines.
• Proficiency in at least one modern language (Go, Python, Java).
• Familiarity with high-cardinality data challenges and telemetry correlation techniques.
• Experience designing high-scale telemetry systems (Prometheus, ClickHouse, OpenTelemetry, Kafka).
• Solid understanding of distributed systems and observability in microservice environments.
• Experience with AWS, Kubernetes, and infrastructure-as-code tools.
• Provide architectural guidance and thought leadership across teams for telemetry standards and scalable abstractions.
• Ability to make forward-looking technical decisions and lead through ambiguity.

Responsibilities

• Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
• Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.
• Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.
• Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.
• Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.
• Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.
• Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.
• Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams.

Skills

Observability

OpenTelemetry

Prometheus

ClickHouse

Go

Python

Java

AWS

Kubernetes

Distributed systems

Tools

OpenTelemetry instrumentation

S3 data lakes

Prometheus

Kafka

ClickHouse

AWS

Kubernetes

Job description

Twilio Inc. is seeking a Software Engineer for the Platform Observability team to help re-architect telemetry flows for a unified OpenTelemetry-first stack.

You will shape the observability foundation across the platform, enabling real-time analytics, cost insights, and scalable operations. As a senior engineer, you will mentor teams, drive architectural decisions, and partner with SREs and developer experience groups to deliver reliable, scalable tooling and APIs for incident response and